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All Reviews 2,315 Google 1,148 DealerRater 1,167
This dealership is top notch. I worked with Chip Welch, Aric in Sales, and Chris in finance. I couldn’t have asked for better service and professionalism across the board. Would recommend them to anyone!
Posted on DealerRater by James R
Michele McQueen - Service Manager is (Excellent). The service she provided me was above and beyond any other dealership. She is extremely conscientious which I appreciate. She is an asset to your dealership! Because of her, I will recommend your dealership to my family and friends.
Posted on DealerRater by jpcpi
Excellent customer service at O C Welch! Kelly and Michelle go out of their way to take care of you!
Posted on DealerRater by Maura28
Ben Haapala was awesome. He took my call, found the part for my Escape, and got us in and out quickly. We were down in SC for a trip with the family, so his kindness saved us a lot of time and hassle. Would definitely come back here again. Thank you!
Posted on DealerRater by Casey
The team at OC Welch Pre Owned were Professional, Knowledgeable, and Efficient; especially Joe, Sam, and Chris in finance who we worked directly with. This dealership is no run of the mill cheesy used car lot where you're attacked by a mob of pushy sales people the minute you drive on the lot. This was a seamless and enjoyable car buying experience. They had what I wanted and I got it for a great price!!! Would definitely come back for my next car.
Posted on DealerRater by nhiltonhead
Very busy, lots of inventory. Responsive to my request to have a recall taken care of, accommodating about an appointment on a day I could get transportation. Is Chloe Gray a staff member who helped me?
Posted on DealerRater by Christine.Lukesh
So easy! So friendly! Amazing cars to look at! You can tell that the staff enjoy working there. I really feel like I made a real friend with Jay! What a caring person. Help me through the process and always made me feel easy! I appreciate all the smiles!
Posted on DealerRater by aschlange
First and foremost my salesperson Byron was awesome he made sure all my wants and needs were met before and after I left the dealership and also call to see how I was enjoying my new purchase...A week after I called to let them know I was hearing a noise coming from my vehicle long story short they told me to bring the vehicle back on the 6th of March they drove it didn't hear anything now I'm hearing the same noise and its becoming more and more irritating it hasn't been a month yet not really getting the enjoyment out of my vehicle it's crazy because I called and couldn't even get accommodated with a loaner vehicle for them to check my vehicle yes I'm very upset.....disappointed isn't the word.....I need this issue resolved
Posted on DealerRater by Deidra Mosley
All employees were courteous and professional. Facility is clean and welcoming. Mr. OC Welch is an absolute gentleman and made it easy for me to drive from NC to purchase my second vehicle from this dealership.
Posted on DealerRater by NC Gator
Thank you very much! We are so happy with our purchase! The staff is so professional, definitely will come back to purchase another vehicle!
Posted on DealerRater by Alina
Even though we didn't meet in person until I received the truck Jay Gill was very helpful and active through the whole process.
Posted on DealerRater by ajreese18
All the personnel were very helpful throughout the whole process! Everyone was super nice as well.
Posted on DealerRater by Aimee
Everyone I came in contact with at the O. C. Welch dealership did their best to resolve the maintenance problems with my 2011 Ford Escape. I especially appreciated Jeffry Coulman and Kai Collins help. Drew Soto is, by far, the most professional, caring sales consultant/person I've ever met!
Posted on DealerRater by June
This was the easiest most straightforward car purchase I ever made!! it was Byron and the crew who made that possible! Mr Rowe was honest and helpful and the office manager was great !! Thanks so much !! Julian and Debbie Jimenez
Posted on DealerRater by Dnadolny115
Great service We buy 2023 ford transit The purchase went quickly and we are satisfied.
Posted on DealerRater by AVTC llc
OC Welch is a top-notch individual, his customer service is superb. OC Welch, surround himself with great staff, knowledgeable technicians, and people who truly care about you and the quality of service that you receive.
Posted on DealerRater by Dueeast90
Services were great and Jody was a big help with my Ford pass and payments
Posted on DealerRater by SEASCAPESERVICESHHI
Restored my confidence in the dealership. If a mistake is made they work to make it right.
Posted on DealerRater by Ray Kisiah
Great experience from start to finish. I would definitely do business with O. C. Welch again.
Posted on DealerRater by Usejr
Quick Check service area performed my service rapidly, completely, and keeping me informed at all times
Posted on DealerRater by Ming1
I was to be contacted by warranty department after my visit, but have heard nothing. Other than that visit was as expected.
Posted on DealerRater by hheavyd1
It was easy dealing with Mr. Welch, he help me pick out a truck my company would approve. This is the fourth truck we’ve gotten from him and we’ll be back again to buy more.
Posted on DealerRater by gcoleman
Unbeatable service. The attention and attitude from all the folks at OC Welch Ford is amazing!
Posted on DealerRater by watsongrapengeter
It was a great experience to work with O. C. Welch. Very helpful on the Monroe County Sheriffs Department in West Virginia finding 2023 Ford Explorer Police Interceptors. He had 3 in stock and delivered to us within 5 days. I would recommend O.C. Welch for any Public Service agencies next vehicle purchase. Chief Deputy James Hylton Monroe County Sheriffs Department
Posted on DealerRater by jhylton
Aric was excellent! He helped the process of getting our new vehicle easy and carefree!! So excited for our new car!
Posted on DealerRater by Ciaradossey
I loved dealing with O. C. Welch Ford-Lincoln, Inc. They made the process of buying a car very easy. Andrew Soto was very knowledgeable. I would definitely recommend this dealership!!!
Posted on DealerRater by drsink2
Ordering the 2023 Maverick Pickup truck through OC WELCH FORD was very easy.I received truck in 5 weeks. Special thanks to Jay our sales person.
Posted on DealerRater by iggy0441
I was provided prompt and excellent service. They diagnosed and fixed my issue perfectly. I will use the again without hesitation.
Posted on DealerRater by josephw
Great people good vibes very respectful and friendly. Easy going easy to deal with always happy people Russ and Jeff is very good people.
Posted on DealerRater by Thomasjones
This was my fourth car from Scott. I have never worked with a sales associate that you can tell him what you are looking for and there it is sitting at the front door when you arrive Scott makes an effort to know his customers and he delivers my newer explorer to me equipped with all the accessories I wanted! Thanks OC! Great Job!
Posted on DealerRater by prpowers2
Mr OC is top notch it’s nice to always nice to feel like you’re the most important customer in the building every time. I have purchased several Police cars and personal vehicles from him. Chief Alexander
Posted on DealerRater by zeek_sc1977
Aric is the man! Helped us find the exact car we wanted and was awesome all through the process. Communication was great. I hope he’s here when we need a new car in the future!
Posted on DealerRater by Chris A.
Excellent service was given during my visit at O. C. Welch Ford Co. Sam was great
Posted on DealerRater by Jimwnewell
Kelly was professional with a warm reception, great problem solver. Made this average customer feel like a VIP!
Posted on DealerRater by Kim
Fantastic experience, jay was very communicative, helpful and made everything as possible for us. Thank you Jay!
Posted on DealerRater by Danny White
Byron was patient with us. We did not anticipate buying a car today. Byron showed us exactly what we wanted to see. Byron let us both drive the vehicle and our car seat in the seats and the stroller in the back. We moved all the seats, tested all the charging ports. Byron’s as our sales person who showed us the vehicle we ended up purchasing. Joe helped Byron with paperwork but Byron really spent all the time with us and educated us about the vehicle. We were inside for a while and I wanted to see the car again Byron gave me the key and let me spend all the time I wanted with the truck.
Posted on DealerRater by maholl3268
Everyone was very friendly and helpful. I Will be a return customer, and recommend to friends and family
Posted on DealerRater by Jenncox71
Easy to work with and helpful, gave us a good deal. We have bought 3 cars here and will buy more in the future.
Posted on DealerRater by Mikaelah.seifrit
Great service and everyone was super nice. Joe and Sam were great and I would work with them again!
Posted on DealerRater by Leah Johnston
What an awesome experience - as always. We just got our 3rd vehicle from OC Welch (4th if we count our daughter's) and it just keeps getting better and better. OC spent a great deal of time (hours) with us guiding us through the decision process without any of the pressure you might experience elsewhere. When it got to the finance department, Gerald was phenomenal. Thank you OC !
Posted on DealerRater by Vince & Donna
Salesman Aric Brown was very professional and friendly. He made the experience very easy and was knowledgeable about what to recommend. He was a pleasure working with.
Posted on DealerRater by Jvaldez1030
Derrick made it easy on looking for the right car for me. He was professional and patient as we I considered which car fit my needs and budget. I have already referred him to several friends.
Posted on DealerRater by Dennis
Things went well. Was able to get the car I wanted at a fair price. All were helpful.
Posted on DealerRater by hale
Loves working with Scott he was great . the dealership itself could use a remodel. But I am enjoying my new truck .
Posted on DealerRater by mikemcmanus57
I buy all of the cars for my family (fords and lincolns) from OC Welch. The process from buying a car to getting it serviced is always a smooth and enjoyable experience. All of the employees, including the owner, make you like family. We could never buy a car from anyone else! Go see OC today!!!
Posted on DealerRater by Rooster
Byron is great! !! He didn’t give up on me. Promote this man!!!! Great Job!!!
Posted on DealerRater by Kpawfamily2015
Very thorough, from trade in to new purchase exceeded all expectations. I would highly recommend.
Posted on DealerRater by Nikki B
Great dealership, large selection of new and used vehicles to choose from. Scott Henthorn was very helpful in finding the right Super Duty for me.
Posted on DealerRater by johnwalsh2536
Purchased a new Lincoln Aviator and my experience was flawless. Drew Soto handled the sale seamlessly and had me in and out in an hour and a half. Love the vehicle and enjoyed the experience.
Posted on DealerRater by paddi.bailey
O. C. Welch Ford exceed our needs and did so with outstanding customer service. Will definitely doing more business with the Welch dealership. Thank you guys for all you do!! God Bless!!
Posted on DealerRater by Tim Hartman
Very pleased with the time that the Salesperson took with me in my vehicle selection. Also the Dealership was very easy to get the paperwork done in a timely manner. I suggest going to O.C. Welch Dealrrship for your next vehicle.
Posted on DealerRater by Brendaschofield57
Russell Tyson, Chris Roe, and Joe Ferezy made the process very fast and less of a headache! I would recommend anyone to see them when they’re car shopping.
Posted on DealerRater by Leo De Jesus
I was there after just moving into the area and needed expertise on a dramatic problem. Jeff made the diagnosis and got my truck ready to roll! Thanks
Posted on DealerRater by librizzi2
After past not so good encounters with the OC Welch Ford service department, today's experience was excellent. Rear passenger side window stopped working Sunday afteroon (would not roll up) and when I called Monday morning, Mr. Kai Collins, the service manager, told me to bring the car in same morning. Upon arrival the car was immediately diagnosed and within a little over an hour I was on my way home with a repaired window. Thank you!
Posted on DealerRater by Tor-Eddie
Polite and professional, excellent product knowledge. Patiently answered all questions and addressed all concerns. Makes great first impression. Represents the dealership.
Posted on DealerRater by Mauricewynn
Highly recommend. He is very polite and, patient and courteous.He answer most of our questions without hesitation.
Posted on DealerRater by michefan
Extremely courteous, cognizant to specific requests, not the "typical" car sales experience. Efficient and professional while remaining friendly, would highly recommend
Posted on DealerRater by Mike
Great dealership to work with… my first experience. Everybody from the sales rep Benjamin to Joe the used car manager to Chris the finance manager. These folks were very professional cordial and got me in and out quickly for our long ride back. Would recommend to anyone… try these guys first!!.
Posted on DealerRater by Neil
We had the best experience with Finley and purchasing our car at OC Welch! I would highly recommend purchasing your next vehicle with Finley. He answered all of our questions and we never felt pressured by him during the entire process.
Posted on DealerRater by Hanna
Thanks to Derek, Finley,Craig,Jeff and of course Superman for our Amazing Experience at O.C. Welch
Posted on DealerRater by Rrf567
Never felt pressured. Impressed that when a problem showed up in a vehicle I was interested in, they made sure I was notified. Had vehicles ready to test drive as best they could.
Posted on DealerRater by Michael.grubbs
It is always a pleasure to work with O. C. Welch and his team. I would highly recommend!!!
Posted on DealerRater by Jason
I am the fleet manager for the Town of Bluffton and O. C. has done an excellent job helping us find the vehicles we need that provide services to the town. We will continue to do business with him!
Posted on DealerRater by trauchfuss
Scott’s a great help and he also speaks Spanish I recommend him to everyone looking for a vehicle
Posted on DealerRater by Gabriel M
Had a great experience with the salesman. I would definitely suggest the salesman, Jay Gill, to family and friends. I look forward to seeing him again.
Posted on DealerRater by todd.roberts2022
We had a great experience at this dealership. They always responded quickly and went out to their way to answer questions and be accommodating when I wanted a friend mechanic to give me his opinion. I would recommend Byron.
Posted on DealerRater by Lara757
Scott was a pleasure to work with and he made the car buying process seamless. He even stayed late to accommodate our schedules. We’ll be back the next time we’re in need of a vehicle.
Posted on DealerRater by sixhiggies
OC Welch Ford is our premier dealer for all of our work related and custom business vehicles. His sales and service support as well as staff cannot be matched anywhere in the low country. He is our number one go to always. His commercial service department is fast, reliable, and expert in all areas regarding our fleet maintenance.
Posted on DealerRater by donaldm
OC Welch is a man of his word, he has treated me with kindness and respect each time I come in to purchase a new vehicle. He has provided me well over a dozen vehicles in the past 25 years.
Posted on DealerRater by Dueeast90
I like oc welch customer service was great they really went out their way to make sure that you're happy I recommend anyone to go to OC Welch
Posted on DealerRater by Joel
Scott was very helpful in our search for a family car. We had a time crunch with a baby on the way and needing to return a rental car that we had. He was super helpful and upfront with us. We appreciate the work he has put in for us to get us approved! We drove away happy. Both of our kids will have a safe reliable car to grow up with. Thank you for all your help Scott we greatly appreciate it!
Posted on DealerRater by Griffin288
These guys were great to deal with. They went over and above what you would expect from a car salesman. I would definitely recommend anyone to them.
Posted on DealerRater by Smalloy6654
The two gentlemen were Very friendly and understanding helped us as much as possible with the process
Posted on DealerRater by Mr.jut843
Very good service. Did all they had to do to fix my truck. One thing they lost all my distinctions on my GPS system . All else went good Thanks.
Posted on DealerRater by budtallone
Sam was one of the best, if not the best, salesman to work with at O.C. He was very professional but also personal. He met me on my level and knew exactly what to do. He kept me posted on the status of my truck. He gained my trust from the very beginning. I will recommend several friends and family members to go see Sam! Thank you for all you do!
Posted on DealerRater by Andy
We enjoy working with OC! We have bought 2 trucks in the last 5 months. He just makes it so easy and stress free! Highly recommend him and his staff
Posted on DealerRater by Laurel.corley
Jay made the process quick and easy for me. I highly recommend him for your car purchase!
Posted on DealerRater by Melissawags
Andrew was a wonderful salesman! We are pretty seasoned borrowers but he handled everything professionally, and he was quick to find answers to our many questions. Thank you Andrew and O C Ford.
Posted on DealerRater by cmj1656
Scott Henthorn was fantastic to deal with! He cares about the customer and goes the extra mile! OC Welch should have all sales people just like him! I recommend that you talk to Scott when considering a vehicle purchase! He is just the best! Thank you Scott!!
Posted on DealerRater by Mariangelesdoctor
Joe Ferezy and Russell Tyson were both great. Listened to what I wanted and needed and worked with me. I would definitely recommend buying from them!
Posted on DealerRater by Haydenherndon
Great service and easy process to understand. Friendly sales person who made us feel like we were important.
Posted on DealerRater by Brucejeter
What a great experience from the whole team especially from Joe, Finley and Craig. No pressure just pure southern hospitality. Thank you for making this a stress free and pleasurable experience.
Posted on DealerRater by Jrp086
We were pleased from the start the service was quality all the way through. Caitlin was excellent as were all the other members of the management and finance team.
Posted on DealerRater by Mark
We bought a 2015 Chevrolet camaro from Scott today. He is great!!! I wish we could have gotten a new keyfob which was broken and the floor mat was missing.!!! But overall happy with car!!!
Posted on DealerRater by Jlforrester1955
Initial service visit was unsatisfactory. I complained and they were understanding, rescheduled me and resolved the problem.
Posted on DealerRater by jeff h
Kai got my car looked at and diagnosed quickly after my oil change. The oil change took 3 hours which is too long but luckily I had the time.
Posted on DealerRater by jimmcfwx
Very thorough with communication and explaining the vehicle. Worked hard to get us the vehicle we are driving off the lot today. He hustled around the lot when we were looking at different vehicles so there wasn’t any wait time with him. We never felt rushed or uncomfortable, he took his time and listened to our wants and needs.
Posted on DealerRater by Amber Gossard
Good honest people to do business with along with friendly customer service. Would highly recommend them.
Posted on DealerRater by Johnsocg.cj79
Great salesperson named Finley and manager "Little" Joe. Very easy and pleasant to work with. Highly Recommended!!!
Posted on DealerRater by handrinos1
Caitlyn made the car buying process so easy. She presented us with several options and didn't try to hard sell us on any particular vehicle. Between her, Joe and Chris they worked out a great deal. This was my daughter's first car and learned that the right people can make all the difference in such an important decision. Caitlyn went above and beyond. Definitely will recommend her to anyone looking for a vehicle.
Posted on DealerRater by Hayleydk75
A great dealership, friendly staff,Kelly was very friendly and knowledgeable, also Jeff, who checked me in, very helpful..great group of employees.
Posted on DealerRater by Bear
Rick and Keith did a great job processing my new 2023 Platinum thru the system in just one day!!
Posted on DealerRater by ecfine
Derek was absolutely wonderful. Really enjoyed working with he and Craig. Love our new Nautilus
Posted on DealerRater by Katowen59
OC Welch and the staff are amazing. No problems from 1st phone call through delivery.
Posted on DealerRater by Lwhite
Ben was incredible to work with! He was very knowledgeable, not aggressive, which I really like, and went over and beyond helping with several things. I will be recommending him for sure!
Posted on DealerRater by Jasonfrobase
Easiest vehicle purchase I have ever had! Everyone at O.C. Welch ford has always taken great care of me.
Posted on DealerRater by xcbike355
I just purchased my new Ford F-150 from OC Welch Ford and am very happy with this truck. It was a great experience and I was very happy with the amount I received for my trade-in. It was a pleasure working with OC Welch and Gerald Burke on the transfer from my truck to the new one. I would highly recommend OC Welch Ford Harris Jones
Posted on DealerRater by harrisjones816
Rick Kling and Chris Brubaker both made the purchase of my new vehicle and the trading in of my old one as easy as possible, it was a pleasure working with them both! Mr. Welch himself was there as well and he couldn’t have been kinder. I look forward to doing business with them again in the future and would recommend anyone going there to do business!
Posted on DealerRater by sander.strain
Very prompt & very helpful & do on a timely manner Friendly as always & staff was nice in offering water or coffee to drink. While waiting
Posted on DealerRater by lturner
Sam and Chris did an out standing job. Found us exactly what we was looking for. Would recommend to anyone
Posted on DealerRater by Vancamp010
100% exceeded my expectations, from sales through follow up. Great job done by all..!
Posted on Google by Troy Velliquette
We couldn't be happier with our experience at OC Welch purchasing a newer truck. Thely Daust made the entire process easy and stress-free. She was friendly, knowledgeable, and took the time to understand exactly what we were looking for. A special thank you to Chip Welch, the VP, who personally came over to assist us. It was clear that both he and Thely truly cared about helping us find the right vehicle at a price we could afford. Their professionalism, courtesy, and dedication made a huge difference. We left feeling valued and confident that we got a fantastic deal. We highly recommend them to anyone looking for honest, customer-focused service.
Posted on Google by Pauline Torres
Sam Elliott and Chris were extremely helpful at OC Welch. I highly recommend them and the dealership.
Posted on Google by lonnie sanders
Was ok just takes so long to buy a new vehicle
Posted on Google by Drew Rogers
This morning we had a very nice visit with Paul Mitchell who was very happy to help us drive a Lincoln Nautilus. I have never met a nicer - absolutely no pressure- salesman, and I have dealt with 100s of salespeople in my lifetime. If you go to this Lincoln dealer, we recommend you ask for Paul.
Posted on Google by Steve Trahan
After 11 years, I decided to trade in my 2015 F150 for a smaller Maverick. I met Thely Daust at O C Welch who spent hours showing me both new and late model Mavericks on their lot. Thely spent hours helping me narrow my selection and then working with her sales manager to arrive at a deal which we both agreed to. I was very happy to drive away in my “new” 2025 Maverick. Thank you, Thely, for your patience and professionalism.
Posted on Google by John Shoulders
My wife and I just bought a brand new Lincoln from OC Welsh Ford Lincoln. Paul Mitchell our sales representative was fantastic. I cannot say enough about how easy this process was dealing with OC Welsh. I would highly recommend anyone in the market for a new or used Vehicle to reach out to Paul Mitchell I promise you you will not be disappointed
Posted on Google by Richard Vidoli
Tonya did a great job managing my service appointment on my Lincoln. Very professional and competent
Posted on Google by Robert Gulick
Great service
Posted on Google by craig hendleh
Excelente service! Carolina Da Silva made the buying process supper easy. Highly recommend.
Posted on Google by Eli Perez
April is the best Service Advisor- always gets me what I need with a smile!
Posted on Google by matt popejoy
Great experiance. They had ALOT of inventory and found the truck I was looking for.
Posted on Google by Kevin Godleski
Excellent service and the Lincoln service department was great! Thanks for the timely communication.
Posted on Google by Stedman Calvarese
Tracy Green at Quik lube is the only person Who knows what she’s doing with all the employees who are answering the phone calls she is extremely knowledgeable, Polite and caring person! Great asset to OC Welch! Thank you, Tracy…
Posted on Google by Cihan Yesildag
Thely, chip and Chris where super helpful with the purchase of my Bronco. Thank yall
Posted on Google by art g
Great experience with everyone that I dealt with especially my sales person Sam Elliott. I would highly recommend doing business with this dealership.
Posted on Google by Elaine Abbott
We were interested in buying a used or new Lincoln Nautilus so we stopped at OC Welch to have a look at their inventory. We were met by Tom Landry and explained what we were looking for. It was late in the day and Tom stayed to show us the vehicles and explain the differences in the models. We had never been a Ford buyer before and we were looking to trade in our Lexus. Tom was very patient and took the time to tell and show us the different models. We were very impressed with his knowledge and Customer Service skills. We agreed to come back on Monday to review a few different models. Tom showed us 4 different cars that we were interested in and brought them to the front of the dealership for us to compare and make a decision. We spent several hours before we decided on a 2026 Lincoln Nautilus Reserve 2. Tom was outstanding throughout the entire process until we drove off with our new Lincoln Nautilus. We are both seniors and this is by far the best experience we’ve ever had in buying a vehicle. I apologize for the long review but it is important to call out outstanding Customer Service and Tom Landry has it. Thanks again Tom for switching us to a Lincoln customer. Sincerely, Bob and Carol Rebele
Posted on Google by Bob Rebele
Sam was great during the entire car selection process. We weren’t planning on buying anything but Sam found us the perfect car! We would definitely recommend him!
Posted on Google by Emily Rogers
OC Welch Ford has been selling vehicles to our family owned business for over 3 decades. We appreciate how hard OC, Chip and the rest of his team work to ensure a great buying experience. You build that kind of relationship based on trust and service.
Posted on Google by MARYANN BRUNO
Had a great experience working with Peter Bentley. So helpful and kind!
Posted on Google by Charly Woodall
Peter Bentley was absolutely phenomenal and I would recommend anyone work with him if they are ever in the market!!!
Posted on Google by Cassie McQuarrie
Peter Bentley was great! Showed me a few new vehicles to check out
Posted on Google by Steven Malarkey
I had a great experience working with Peter Bentley! He was knowledgeable, professional, and genuinely listened to what I was looking for. I would definitely recommend them to anyone looking for a Ford!
Posted on Google by Zabet Mihalik
Sam did a great job getting me into my new vehicle.
Posted on Google by Vikki Weed
OC Welch Ford and Charles Derrer are just plain AWESOME! Great experience!
Posted on Google by Michael A
Sam was a true gentleman. He assisted me greatly with the purchase of my truck. Thank you Sam.
Posted on Google by William Moore
Davis was very knowledgeable and answered all of my questions to help me decide which car was perfect for me. Very professional and personable, highly recommend!
Posted on Google by Kasey collins
Absolutely exceptional team! Mr. Davis Brookshire and Chris black where a pleasure to deal with. I was out the door and in exactly what I wanted in no time ! If you value your time and actually work for your dollar and care about how far each one gets you then this is the place to shop for a new vehicle.
Posted on Google by Paul Murphy
Me and my husband came in looking to test drive an explorer. Peter Bentley was great. Answered all of our questions and very attentive.
Posted on Google by Valanie Lang
Thanks Sam for taking care of me. Had a lot of questions I didn’t trust a normal car salesman with and he treated me like a friend. Check him and Craig down in pre owned y’all 👍🏻
Posted on Google by Andrew Soto
Davis was great! Very knowledgeable.
Posted on Google by Robert Phillips
Davis was very helpful
Posted on Google by ekiM
Davis Brookshire was very helpful and made the buying process super easy. Buying a truck through him was simple and how every sale should go. Got me to the payment I wanted without any back and forth negotiating. Also delivered my truck to me. Would buy from him again! 5 STARS
Posted on Google by Chase Conley
If you are looking for a sales person who genuinely cares about her customers and provides a great buying experience, I highly recommend Carolina Dasilva and her associates, Craig and Justin. Thank you guys for making my car-buying experience a great one!!
Posted on Google by Roy Rose
Charles was fun to work with!
Posted on Google by Anna Craven
Best sales person I've ever dealt with! He was able to answer all my questions, and I found him to be sincere and honest, which is hard to come by. Thank you for all you do!
Posted on Google by Deborah
We have bought 2 vehicles working with Trisha Mittelbronn at OC Welch. With each interaction we felt more and more comfortable. She is willing to go above and beyond to provide you with the best experience possible. She is definitely someone I would continue to do business with and recommend anyone looking for a vehicle to ask for Trish!
Posted on Google by Kyle Vossler
We can’t say enough great things about Trisha at O.C. Welch Ford! We’ve had the pleasure of working with her before, and when it came time to purchase another vehicle, we knew exactly who we wanted to work with. Trisha is truly one of those rare salespeople who makes buying a vehicle an enjoyable experience. She is incredibly friendly, knowledgeable, patient, and most importantly, there is absolutely no pressure. She takes the time to listen to what you’re looking for, answers every question honestly, and gives you the space to make the decision that’s right for you. You never feel like you’re just another sale. There’s a reason we came back to Trisha, and after another great experience, there’s a reason we’ll continue coming back to her. She genuinely cares about her customers and it shows in the way she treats you from beginning to end. If you’re looking for a vehicle at O.C. Welch Ford, do yourself a favor and ask for Trisha. We wouldn’t hesitate to recommend her to our friends and family. She has absolutely earned our business and our trust!
Posted on Google by James Price
Service was quick and complete. April did a good job.
Posted on Google by Robert Schmelzer
Great service Telly is great!
Posted on Google by Sawyer Ehlers
Thish was very helpful in getting me the price that I was willing to pay
Posted on Google by Tommy Ricks
Very nice and professional!
Posted on Google by Consuelo Saldivar
Update: I just wanted to circle back to edit this review and mention what a great job Kate Porter did dealing with the FL DMV to get my registration squared away during a difficult time when I was travelling. A true professional. Thanks Kate! I was looking far and wide for a new F-150 and found a great truck at OC. John Evans helped me. The process was straight forward with no surprises. I would recommend him to anyone in the market.
Posted on Google by Greg Shaughnessy
Went in for an oil change and a recall everything was done very satisfactory on time. I waited for the vehicle and it was done within a couple hours.
Posted on Google by Joseph Russell
I didn't start the day planning to buy a new truck but my old truck engine light came on and after a bit of math decided to trade up. Online inventory was easy and accurate so over to Welch I go. Mark in the used car department had me test driving the few I saw online in no time. Decisions were made and Craig and team made the buying experience quick. Very fair and honest experience. I was hoping for a 4 hour process and it sure felt faster than that. Love my new truck. Drives amazing. Thanks Mark.
Posted on Google by Devin Hartman
Fantasic from start to finish top to bottom. Go see nick fair&honest!!
Posted on Google by Chris Craven
I had a fantastic experience buying from O.C. Welch Lincoln. My salesman, John Evans, was very attentive and walked me through every step with a lot of detail. They gave me a great deal and even hand-delivered it because I lived an hour away. Truly an amazing experience, I really appreciate the O.C. Welch team.
Posted on Google by James Carlu
I purchased a cream puff of a 2004 Lincoln Ultimate in July, 2026. I dealt mostly with Paul Mitchell who is a hassle free professional. Every one I dealt with made this sale a seamless, e z & comfortable experience. This was not a big ticket sale. Surprisingly & happily Mr. Mitchell touches base with me periodically to see how the car & I are doing. I live in Charleston area. The drive to Hardeeville was well worth it. Most likey, I will drive to Hardeeville to have to have the O.C. Welch service department do scheduled preventive maintenance. Where ever you are in southeast S.C. or northeast Georgia, give O.C. Welch a visit. I do not work for O. C. Welch & I am not blowing smoke. Glen Hagreen Summerville
Posted on Google by John Gault
Highly recommend this dealership! They got my car back to me incredibly fast, especially considering we’re military and had a very quick turnaround before we had to leave. They were understanding of our situation, worked quickly, and made the whole process much easier. We really appreciated their help and excellent service
Posted on Google by Yonique CousinsHolt
Great experience from start to finish. Ms. Tracy is so friendly and professional always.
Posted on Google by William Nash
I was unfortunately forced to look for another vehicle, due to an accident. Paul Mitchell and Kim were great to work with, listened to my requests and answered all of my questions. I was unexpectedly surprised with the ease of the transaction and the care they put into each detail. They made lemonade out of my lemon of a situation. :)
Posted on Google by Elizabeth Waters
Purchased a truck from OC Welch Ford through a salesmen named Charles. He answered my long list of questions and provided me with a lot of confidence throughout the deal with his relaxed approach. The sales manager and finance manger - both named Chris - were a pleasure to deal with as well. We drove from Greenville to make this purchase and by the time we got there, the truck was detailed and paperwork was laid out and ready to go. Overall it was a great experience and I valued the fact that not one person from this dealership pushed any warranties or extras. I left feeling great about my purchase.
Posted on Google by Reese Bartlett
Excellent service from Trish, Chip, and Chris. Seamless process. Go see them for your new ride!
Posted on Google by Miguel Morales
To: O.C Welch Ford-Lincoln, Inc. We have brought many cars through the years, but have never had a fantastic salesman as Samuel Elliot. Sam was extremely helpful and on August 18,2026 he sold us a 2022 Lincoln Nautilus. We spoke to him a very days earlier on the phone and told him what we were looking for and he looked quickly through their inventory and found one. Sam answered our questions, he was very knowledgeable and pleasant to speak to, with that being said we drove over 200 miles to look at this car. Sam was a very experienced salesman and the dealership should be proud to have on board and should be concerned for employee of the year! Thank you Samual Elliott Sincerely, Ronald and Joanne Pfendler Myrtle Beach SC
Posted on Google by Joanne Pfendler
I had an awesome experience buying a 2026 Lincoln Nautilus from OC Welch Ford Lincoln! Paul Mitchell was personable, knowledgeable, and approachable! He made the entire process stress-free, easy going, and fun! I never felt like he was trying to push the car on me, but I also never felt ignored or dismissed. Buying a car can be an intimidating process, and I’m so thankful how easy and smooth it went! The finance manager, Chris Black, and the Lincoln Sales Manager, Kim Wells, were also great! I appreciate all of their attentiveness and kindness. It was a pleasure doing business there!
Posted on Google by Monica Kessler
Had a great experience! Mrs. Thely was extremely helpful, friendly, and accommodating throughout the entire process. Since we were purchasing from out of state, she made everything so easy and went above and beyond to answer our questions and help us every step of the way. We were referred to them by a family member who had recently purchased a truck there, and we’re so glad they recommended us. The whole experience was smooth and stress-free. We truly appreciate all of Mrs. Thely’s help and would definitely recommend her and the dealership to anyone looking for a great buying experience!
Posted on Google by David Hamilton
What a great experience. Sales consultant, Carolina, helped us find the right vehicle for us. She was very patient and kept a positive, friendly attitude. They provided me with all of the service history and a list of maintance they had performed before listing it for sale. Plus, they provided me with a very detailed inspection they had done on the vehicle (I purchased a used truck) It was very easy to negotiate price as well. They gave me a very good deal on a fantastic truck. First time I have been completely satisfied buying a vehicle.
Posted on Google by Eric Hall
Excellent service yesterday. Everyone I dealt with at OC Welch Ford Lincoln was a true professional. Courteous, efficient and helpful. Ross in the service department is top notch. Thanks OC Welch Ford Lincoln!
Posted on Google by Paul Smith
Everyone was extremely professional and accommodating. The work was done as quickly as possible. I highly recommend O.C. Welch Ford to anyone who needs vehicle service or wanting to buy a new one.
Posted on Google by Kate Porter
Purchased a Dark Horse Mustang from Charles D. Excellent communication, good advice and an overall nice experience . Everyone was very welcoming at the dealership.
Posted on Google by Michael Riccobono
Very friendly staff. Did a great job with my car. Very nice waiting area. Will definitely be going back.
Posted on Google by James Bocchini
Outstanding- prompt & courteous!
Posted on Google by Rick Fargo
Sam was my contact and as usual at OC I was treated very well. This is my 3rd vehicle purchased at OC and as crazy techs the vehicles get the service is still pretty old school, as it should be. Thanks Sam, Chris and OC. Cheers
Posted on Google by Travis Gellhaus
Friendly, quick, and straightforward
Posted on Google by Brian Bates
I have been a customer of OC Welch Ford for more than 25 years. They have been able to satisfy my fleet needs as well as my personal vehicles. Their service department is outstanding, the staff is very responsive and knowledgeable. You can be sure they will work with you and never leave you stranded.
Posted on Google by Robert Donovan
I was very fortunate to be helped by Thely in finding a new car to purchase. She was very friendly and got right to getting me the deal I wanted. I'll gladly be a returning customer when the day arrives to get a new vehicle. 10/10 experience.
Posted on Google by jacob dotts
Needed a new battery. They got me right in and fixed the issue promptly. Service was 5 stars. I took off 1 star because the waiting room left a bit to be desired.
Posted on Google by Tom Morandi
Thely is awesome!!! Made the purchase very easy. Got three cars here and this is the best experience. Thanks.
Posted on Google by Arnold Pagatpatan
O.C Welch is amazing always comes through for me! Thanks O.C appreciate everything you do
Posted on Google by Michelle Fiorentino
Thely was amazing! She made the process so easy and seamless! Would recommend her to anyone!
Posted on Google by Jocelyn Franklin
First time in for service. Everything was great and very pleased.
Posted on Google by Richard Mader
April my service advisor was extremely helpful and efficient. I had a little trouble with my car while on vacation. She was prompt and communicative. I really appreciate her help and would visit again if I needed to. Thanks, April!
Posted on Google by Katie Fernandes
As always, very pleased with my service. Came in to buy a new truck and while I was doing paperwork, the service man told me I was due for service while I was there. They knocked out my service before I was done with the paperwork.
Posted on Google by MITCHELL DONALDSON
Great experience buying an F-150 Raptor. Transparency and integrity are the best words to describe Chip and Peter. Thanks to these guys we have the truck we wanted with and amazing experience.
Posted on Google by Judy Leclair
Jocquilla was very attentive and made the whole process of trading and buying smooth.
Posted on Google by Brenda Bauer
I bought a used F-350 SRW from them at the start of this year in immaculate condition and they made the buying process so smooth and worry free. They gave me a very good deal on it and were a dream to work with. I even got a call from them months later wishing me a happy birthday, their customer service is great! The company I work for also gets a lot of parts from them and Rick, Bob, and Arturo are great at getting exactly what we need in a timely fashion
Posted on Google by Ty Dixon
Fabulous customer service. Excellent staff, enjoyable buying experience!
Posted on Google by Patrick Montgomery
Charles is wonderful to work with! Very low key, pleasant, and professional. Listens to what the customer wants in a vehicle instead of pushing a certain one. Great service!!
Posted on Google by Stacey Clark
Charles was the best and easy to work with!
Posted on Google by peyton gruber
So I rarely leave reviews for and I have never left a review for a car dealership company and in the end I didn’t even buy a car from but the crew at this dealership is special. They treated like they were selling a vehicle to a family member or a friend. From the salesperson (Carolina DaSilva )who meant in the lot while I was looking at the use Navigators they had. I worked with her supervisor Paul Mitchell who really understood my predicament with my current which was a vehicle broken down in a dealership across the street. Paul took the time to listen to me express my frustrations as I was there in Hilton head on vacation stuck in a rental vehicle. They work with me and my wife find a vehicle that we really loved. Their sale manger Craig Redker who helped them work up a deal on the Navigator we were looking to buy. They went above and beyond to go across the street to test drive my current vehicle which was no easy task. They then had me work with Paul Tindall the finance Manager who truly cares about the people he is helping get auto financing. Paul was fantastic and went the extra 10 miles to help me work out a fabulous financing deal. He was very informative walking through every step. They helped me wrap the negative equity from my current vehicle into the financing. . It was the most outstanding serving I have had in buying a vehicle in my 50 plus years and over 15 car I have purchased. I wished they were my local dealship they would get my business every time. This is what every car dealer stride to achieve and they did it effortlessly. If you looking to find that family dealership where you are treated with respect and like a family or friend please give OC Welch an opportunity to show you what they can do for you. In the end I didn’t purchase the vehicle and it was the first time in my life I felt bad about not giving them my business because they deserved getting it.
Posted on Google by Robert Franklyn
Thelma was great to work with! Very enthusiastic and genuinely cares about her customers. She is very transparent and enjoyable to work with.
Posted on Google by mike lien
John Evans and the entire OC Welsh team are a top notch car Dealership . There is no other place to buy a ford in the south east but OC Welsh ! They have a huge inventory of all makes a models !
Posted on Google by Long Hill Loft
Great staff and a great experience !
Posted on Google by Keith Powell
Love the quick lane service, Miss Tracy and her crew are top notch! EVERYONE is friendly and professional. Most people dread going in for service- not me, I have total confidence in this establishment.
Posted on Google by B Caramico (Bee)
The service team handled my most recent appointment flawlessly. Great job!
Posted on Google by Steve McGough
OC Welch Ford provides a no hassle, friendly buying experience that allows you to move at your own pace. OC allowed me to drive several vehicles before making my final decision. Special shout out to OC, Joe and Chris for their support. Go OC and you will not be disappointed.
Posted on Google by Jack Marchand
John Evans is the Best ! Took his time and showed me different trucks and explained the difference between them!
Posted on Google by James Brancato
Craig, Paul, and Carolina were phenomenal. Helped us thru the entire process. If you need a new Lincoln call them!
Posted on Google by Cameron Tomlin
Good dealer service department, they make service easy as can be.
Posted on Google by Robert Lampasona
Sam was an absolute pleasure to work with from the second we met him.... very kind, honest and patient as we took time selecting a vehicle for my daughter. Thanks again!
Posted on Google by sean mcdermott
Paul was extremely professional as was Craig. All of the certified used cars that we looked at were in pristine condition. Craig was an effective listener and was the main reason why we decided to do business with them.
Posted on Google by DIANE CARTER
After purchasing my last vehicle in June, I found myself again without a vehicle due to an accident. My Salesperson Tricia found me the perfect car and I couldn’t be happier. Constant communication and service with a smile, the whole experience was great, from start to finish.
Posted on Google by Adriana Arts
I went in without an appointment and was given quick and courteous service. I drive over from Savannah, but the service i receive is worth the trip.
Posted on Google by Shawn Eustice
Sam Deen was professional, timely and an overall great truck-buying experience!!!
Posted on Google by Sherri Shropshire
I’ll be honest: for the better part of a decade, dealing with the OC Welch Service Department was a frustrating experience. It was so hard to get a hold of anyone or get a simple response that we gave up and started taking our F-250 and other vehicles to a different dealership and local repair shops. That all changed in December 2025 when we were connected with Jodi. Jodi has completely redefined customer service at this dealership. She is unbelievably responsive and proactive—she even reached out to schedule a recall on my truck before I had the chance to call them! Jodi is exactly what this dealership needed. We are thrilled with the turnaround and are very happy with her and the rest of the Service Team.
Posted on Google by Chris Roman
OC Welch personally helped me find the right vehicle. We've been looking for roughly 5 months, all solely due to my tastes and preferences. He's been patient, fair and very hospitable. If you're looking for a no hassle experience, I highly recommend OC and his staff at OC Welch Ford, you will not be disappointed. I'm a repeat buyer and will continue as such. Thank you, OC, respectfully Jack Marchand.
Posted on Google by jmarchand jmarchand
If you are looking for a knowledgeable sales associate Trish is the one to see! Her ability to communicate promptly along with her customer service is beyond exceptional. She makes the buying process quick and easy. I highly recommend her for your car buying needs!
Posted on Google by Arianna Arbelo
Rare that a dealer gets done before expected! Very friendly service department.
Posted on Google by Jeffrey Heintschel
Thely Daust took great care of us. Online buying and delivery were easy, communication was always accurate and professional.
Posted on Google by Jon Anderson
Made a purchase and here and service was amazing. Thely Daust made sure the truck was filled up and ready to go out the door. Loved working with her!
Posted on Google by Tyler Sanders
I bought a used car and they serviced it and made sure it was roadworthy
Posted on DealerRater by Lrawley09
Great service all around. Professional in every way. Nice facility. Great people to work with. Highly recommended. .
Posted on DealerRater by Billdavoli
Very professional, love the dropbox service where you can drop off your vehicle after hours. The transition from one location to pay your invoice to each of the serv ice managers/techs handling this is another service that seems to spread the load in a positive way. In and out, love it.
Posted on DealerRater by djohnson97
Rayquan Housey was very respectful did an excellent, quick mobile recall service on my Maverick today. thank you for the good work.
Posted on DealerRater by mhartlett
Service with Tracy and the crew is always personable and professional. They take good care of us and our vehicles.
Posted on DealerRater by tim@showservicesinc.com
We drove up from Central Florida to pick up a new truck. As we were leaving, our Bronco got a alarm for low tire. Thankfully I was still here at dealership and the service department manager Tracy said no problem we will get you right in a d looked at. Bronco picked up a tire on SC roads. The tire team got the tire fixed and I will be back on the road shortly. Tracy was so understanding that I needed it fixed as soon as possible- 4 hour drive ahead of me. Tracy and everyone I have encountered here at OC Welch has been friendly and helpful. Definitely worth the drive for the top notch service and sales.
Posted on DealerRater by LoriHeckle
Your service advisor April was outstanding! Her communication on everything was really helpful. Thank you
Posted on DealerRater by lsetola29
Ross in the service department was very helpful All my recalls were addressed and fixed
Posted on DealerRater by Jeanette
Had a good experience working with Charles recently. I didn't end up buying a car, but he and the team at O C Welch was very helpful, answered all my questions, and didn't pressure me at all. Appreciate his time and would recommend asking for him if you visit.
Posted on DealerRater by Sammysiev313
Excellent experience working with Thely. I appreciate all her help in finding the right truck for me. Highly recommend working with her
Posted on DealerRater by Chris Floyd
I received professional, courteous and honest service from OC Welch during my recent purchase of a 2023 Ford F-150. Trisha Mittelbronn was knowledgeable and friendly and Kim Wells was efficient and courteous. I would definitely recommend them for support in purchasing a vehicle from OC Welch Ford-Lincoln!
Posted on DealerRater by mike.p.spears
Customer service is number one. We liove our Aviator Black Label and know we will love driving it.
Posted on DealerRater by laurie.langston
Tonya in the Lincoln service department was absolutely amazing. She was very professional and took care of our issue and exceeded our expectations in every way.
Posted on DealerRater by cwbailey0336
Recall was completed and was easy to schedule. Kept me informed and even confirmed how I was to retrieve vehicle. Thank you
Posted on DealerRater by Rudkofamily
Tracy and Landon greeted me as soon as I walked in the door. I explained what service I needed they did an inspection of my vehicle brought me out my cabin air filter that was extremely dirty so I had them replace that at the same time. No pressure and they were very quick with the service.
Posted on DealerRater by Djwsc61
We were traveling from Canada when the air conditioning in our car stopped working on the road. Feeling a bit desperate, we showed up at your garage on Monday morning. From the moment we arrived, April Edsall provided us with outstanding service. She was professional, understanding, and incredibly kind throughout the entire process. The problem was diagnosed and repaired within just two day, and we were able to pick up our car on Thursday morning. Thank you so much, April, for the excellent service. You turned a very stressful situation into a reassuring experience. We highly recommend your garage.
Posted on DealerRater by emile.cayouette
Everyone is always helpful and prompt to address our needs. April communicates well and has the knowledge to help us through our repairs.
Posted on DealerRater by jbaird727
O C Welch is a 5+ Star Professional Ford-Lincoln Dealership. All personnel know and perform their duties in a professional manner.
Posted on DealerRater by col.pat.lock
Jodi is an asset for OC Welch Ford. She is very knowledgeable and efficient and a pleasure to work with.
Posted on DealerRater by Tbolt
We had an excellent experience from start to finish. Gabriel was our service advisor, and he was outstanding. He took care of us immediately, explained everything clearly, and made sure we understood exactly what was happening with our vehicle. Communication with both Gabriel and the technician was exceptional throughout the entire process. We were provided with a rental vehicle right away, and it was clean, comfortable, and ready to go, which made a huge difference during a very stressful time. We are truly grateful for the outstanding customer service we received. Alexis, Gabriel, and the entire dealership staff who were involved went above and beyond to make this experience as smooth and stress-free as possible. We sincerely appreciate their professionalism, kindness, and dedication. Highly recommended!
Posted on DealerRater by DARITADERAMIREZ
Excellent experience purchasing our vehicle at OC Welch Ford. Thely Daust was incredible from start to finish! Very friendly, personable, knowledgeable and attentive. We live in south Florida and drove to South Carolina to purchase vehicle and I can tell you this has been one of the best experiences ever when purchasing a vehicle. We did all of the initial discussions and negotiations via telephone contact. When we arrived the vehicle was ready and spotless. Attention to customer excellence was evident especially with Thely! If you’re considering a vehicle purchase we highly recommend coming to OC Welch Ford and Lincoln remember to ask for Thely Daust!
Posted on DealerRater by marciamr
It was a very professional experience dealing with Tonya! And the new Lincoln waiting area… it’s top notch!
Posted on DealerRater by Clemcollins15
Quick courteous and efficient can not ask for anything more, but your online reseysystem needs work
Posted on DealerRater by FD49
We just had our most pleasant car buying experience ever at OC Welch Lincoln. Jamie Kirk called us before we arrived, listened to our considerations and guided us through our evaluation - including test driving three different vehicles. We made our selection and Craig Redeker put everything together for us offering multiple options. Then we sat with Paul Tindall and selected some additional coverages that made sense for us. All three of these gentlemen were professional, diligent, and patient - even though we kept them very late on July 4th eve to accommodate our schedule. We are very happy with our vehicle and our experience at OC Welch.
Posted on DealerRater by rolyat9617
All the people we worked with were exceptional, extremely nice and very knowledgeable. Tom Landry, Kim Wells, Mr. Tindall and Tracy Green.
Posted on DealerRater by GAMECOCKATHH
Paul is very informative, very detailed explanation, encouraging, made me think twice before making decisions
Posted on DealerRater by vtm53
OC Welch has a great selection of vehicles and their sales team was very helpful.
Posted on DealerRater by fripprufus
The service was outstanding. Thanks Gabriel. Getting the car washed was very much appreciated.and many thanks.
Posted on DealerRater by ingridb12
Pulled in today for a quick oil change, in and out within an hr. Very happy with the service today. In the past, service here has been struggling. I’m hoping things are finally turning around for the better!
Posted on DealerRater by PETITMIKE67
Thely aka Ms. The Best.com as simply amazing. I showed interest and she jumped right in and helped me right away. Thely was very friendly, knowledgeable and professional. I love that she included my teen on the car but g process and she made something stress arm like a piece of cake. Thely was full of energy, smiles and lots of personality to keep my interest. What a great car buying experience she provides!!! Would definitely recommend if you’re looking for someone who will work hard to find you what you are looking for.
Posted on DealerRater by lasarah82
Mike was very thorough, and checked with me periodically on the progress. The work was completed quicker than expected, a good thing! The car was delivered in the best appearance ever! Judith was the best service manager to date, and a have been a customer since O C moved to Bluffton/Hardeeville. Cab we please keep Mike and Judith on board??
Posted on DealerRater by JOHNSTANKO64
I purchased my Lincoln brand new in 2022, and for quite some time I had been convinced it would be my last—not because of the vehicle itself, but because of my experience with the local dealership. After repeated frustration with service and communication, I stopped bringing my vehicle there altogether and had not returned in well over a year. That changed when my car unexpectedly died and had to be towed to the dealership in the middle of the night. I expected another frustrating experience. Instead, I received a call first thing the next morning from my new service consultant, Mike Kulik From that moment on, the experience was completely different. Mike was responsive, attentive, and proactive throughout the entire process. He understood that I needed my vehicle for an out-of-town trip Friday morning and made that deadline a priority. He kept me informed, ensured the recall-related issue that caused the problem was addressed along with several other items, and, once the work was completed, offered to have my car delivered to me Thursday afternoon so I would have one less thing to manage before my trip. Exceptional service is often less about grand gestures and more about communication, accountability, and anticipating what a customer needs. Mike did all three exceptionally well. My advice to the dealership is simple: find more Mikes—and take very good care of the one you have. People like him are the reason customers return, remain loyal to a brand, and become raving fans. Mike didn’t just take care of my car. He changed my opinion of the dealership and gave me a reason to reconsider whether this really has to be my last Lincoln.
Posted on DealerRater by victoriablintser
Tonya, You are a great asset for O. C. Welsh service. Very efficient, very personable. Having my car picked and returned was a wonderful experience.
Posted on DealerRater by PGEORGE1211
Robert was fast, professional and informative. He explained the services required for my truck and helped me prioritize what to get done first. Thank you Robert!
Posted on DealerRater by CHIGGINS611
I had an appointment and my service was done in a timely manner. The service was thoroughly done and I was apprised of the progress in a thoughtful way. I trust OC Welch and Ross Munro with my vehicle’s maintenance because they value my safety and respect my time.
Posted on DealerRater by dantonucci
Number 1 ford dealership that I have ever used. Excellent pricing and service is easy at OC Welch Ford
Posted on DealerRater by Tbolt
Service and timeliness was great but disappointed with the head liner. Looks like greasy hand prints all over the head liner.
Posted on DealerRater by jason.willis3000
What an amazing experience we had with Jamie! He is wonderful and the best car salesman we have ever had!
Posted on DealerRater by erin.harmon
I had a great experience buying a car from OC Welch. Sam was super helpful and helped me to choose a car that best fit what I was looking for.
Posted on DealerRater by cnrfarms
First time customer, very impressed with the service department. Brianna was great to work with.
Posted on DealerRater by 300keith74
Very friendly staff. Quick service. They kept me updated on the time, I good experience overall.
Posted on DealerRater by Morreomail
When you want it done right the first time. Go see OC WELCH and his team.
Posted on DealerRater by BRAVOZ4LIFE
Jamie will do well . ..we love our purchase just the right size for us ..I think we will be very happy with the Aviator..
Posted on DealerRater by taylorsrentalhomes
Landon was very professional and showed me all the items that I needed to complete my $100,000 Mi service
Posted on DealerRater by mcqdog
What a fantastic experience. The service at OC is awesome. Went in to look at vehicles and walked away very happy...thx to the team at OC which made you welcome and at ease with purchasing and trading in. From start to finish.
Posted on DealerRater by lktbtt
Excellent experience with wonderful sales person. Very knowledgeable and helpful in getting my daughter into a better vehicle. Trish took the time to talk with us and explained some things that we had questions about and helped us complete the process. She is a great asset to the dealership and we will recommend her to our friends.
Posted on DealerRater by michelle.mash61071
Robert did an excellent job - made sure the part was available so it could be installed quickly…thanks
Posted on DealerRater by ROGER67
Tom Landry was a great help for my wife and I. We unexpectedly needed to buy a new car and Tom made it stress free and pleasant. Thanks Tom! We appreciate you!
Posted on DealerRater by Dlimahspt
The staff is friendly and professional. April and Chris communicate well and are responsive to questions.
Posted on DealerRater by ellenpowell79
Large and comfortable building/furniture with a very friendly staff. Amenities for the customers is very appreciated.
Posted on DealerRater by 1ELEANORHUEY
Gabe is one of the many great ambassadors at OC Welch. Yes, that may sound strange for a service department but everyone was very welcoming and accommodating during our repair. Way to go OC Welch!
Posted on DealerRater by PHILCHUY1
Scheduled regular oil service and a transmission diagnostic since the power train warranty was due to expire in August on my 2021 F-150 Limited. Normally the dealership likes to have the truck left for the day. Since my wife is unable to drive due to medical issues, I informed Rob Stuckey I would have to wait. Rob was able to expedite the oil service, transmission diagnostics, and transmission programming updates efficiently, completed the service, and had me processed within 3 hours wait time. Less than expected. Appreciated the attention by Rob and also Tracy Green for the Quick Lube oil service to make my wait time very reasonable for the work performed.
Posted on DealerRater by RON FAYFICH
A problem had with my vehicle was covered under the extended warranty. They only problem was getting the people from the extended warranty to make contact back to OC Welsh. Rob continued to make contact with the warranty agent until the problem was finally resolved. He did a great job and I want to thank him.
Posted on DealerRater by cgwmw6
I’m very satisfied with the service. He was kind enough to come to my house.
Posted on DealerRater by ERNESTO1376
Thely did an awesome job helping take care of our needs and we felt very welcomed at this dealership. Mr. Kim and Ms. Thely took our wants and turned them into reality. We appreciate them and will absolutely continue to do business with them and this dealership!!
Posted on DealerRater by Alainapinkham
The dealership was very supportive from start to finish. The communication was impeccable. I had e-mails and text messages that met my organizational needs. Jodi at the service desk was very informative and helpful. The tech that arrived was prompt and completed the task timely.
Posted on DealerRater by jjeselson
JOHN EVANS AND KIM Wells made buying this car so easy. I felt confident the entire time that I was delaing with professionals. And honestly Im so skeptical with buying cars I almost freeze completely. They really made it an enjoyable experience. Wow!! Our business will continue with them. Thank you!!
Posted on DealerRater by Hildebrants
I have bought several vehicles from OC Welch. I have always had a pleasant experience. This deal was no different. I went in knowing what I wanted and 2 hours later I was driving it home!!
Posted on DealerRater by barbgoodman
We were looking for a new truck with a similar trim package to my husband's current truck (F-150 XLT). I was able to get in touch with Sam Elliott and in less than 15 minutes we had what we were looking for. Sam has sold us our last 5 vehicles and was able to complete everything fast and kept us updated every step of the way! When it was time to come in a sign the final paperwork it was fast and a very easy transition. Chris in Finance was amazing as well! Can't say enough great things about OC Welch and the service that we receive with each new vehicle.
Posted on DealerRater by Tylersmom
Excellent support from the entire OC Welch sales team. Both Paul Mitchell and Craig Redker provided excellent service during sale, explained the process and the warranty.
Posted on DealerRater by Ed
Christopher Noland was amazing to work with. He was friendly his good attitude as professional.
Posted on DealerRater by SHERRYM112
Tracy Green is always helpful, always, smiling, and is honest and transparent. I appreciate her!
Posted on DealerRater by msully_30233
Friendly, Helpful, knowledgeable and ease to work with and I appreciate how quickly the booking process and the actual service is completed. Thanks
Posted on DealerRater by support42
Working with John and Kim was a great experience. And working with Justin was a smooth process. Overall, it’s a good experience.
Posted on DealerRater by Micdean1
Shia was very knowledgeable. The place was very clean. And I will be back for most services
Posted on DealerRater by heavy10
Tonya was absolutely fabulous to work with. She was so kind and had fantastic communication with us. We are staying in Sea Pines, on family vacation from Virginia, and as you can imagine, a non- functioning car with our three kids is not ideal during our special family time. I sincerely thank everyone from the service team to the techs to Tonya for squeezing us in so we can have a functioning APIM module during our long drive home. I was very thankful for the opportunity to utilize the Lincoln service team, because our local Ford dealership (Sheehey) does not have that option. It was of great value and I would absolutely return to this location again!! We have already called our local dealership back home and they have ordered the APIM module so it can be replaced next week. Thank you for the fantastic customer service and experience!
Posted on DealerRater by EMILY.MCCLENNY5
Christopher Noland hands down one of the best service advisors i have ever had the peasure to deal with. thank you!
Posted on DealerRater by NILSON7780
Best Ford dealership customer service experience yet! ! Tracy was wonderful. wish you had more like her.
Posted on DealerRater by FDEATS
Great to work with. Tonya has been excellent at relaying information at every step Give her a raise
Posted on DealerRater by ksharer
My old F350 had a number of issues. Chis Noland walked me through the cost and importance of each and helped me choose which were worth doing. Excellent advice and service.
Posted on DealerRater by bob@corsarohome.com
I just recently purchased a new vehicle and once again Sales manager Craig Redker made this a very pleasant, stress free, and exciting experience that this process deserves. Craig's knowledge, patience, and polite disposition make it happen. The process moves along smoothly thanks to Sales Consultant, Paul Mitchell, taking care of the many details that are involved in changing cars. Paul's immediate attention to these tasks with such speed and knowledge kept things moving along without a hitch. Putting everything into a proper format with the Finance manager was always one of my least favorite parts of the transaction. This is not the case with Manager Chris Black. Chris has been able to take the amount of legal information that needs to be verified and explain it in such a manner that all of it is completely understandable. Thanks to all you for a very pleasant experience. Thanks again !!!!!!! Bob & Joyce Cortese
Posted on DealerRater by Suncityjoy784
Always received complete, concise, courteous superlative service and genuine concern for myself and my vehicle from the personal at OC Welch.
Posted on DealerRater by abrmf6
Trisha was fantastic! She needs some help and support. Great attitude. Justin was good got me in and out quickly. Kim and I got off to a dicey start but it’s life all good. He made it right. We’re all human.
Posted on DealerRater by mattshukstor
Had no issues with my visit. Had a great experience with my service. The best experience with my car rental and everything was perfect.
Posted on DealerRater by ANN821JEFF
Been getting cars from this dealership for 13 years. Always been treated well and this last visit was no exception!! I’ll be back
Posted on DealerRater by Bobfults
Landon was great and has amazing customer service! Welcomed me when I walked in and updated me when my car was ready
Posted on DealerRater by NTANGALOS
Been buying fords from OC for over 33 years . Great service and friendly people on his staff . Personal friends with OC .
Posted on DealerRater by Lbhgolf
Dealership is very easy to work with. They addressed all my concerns. This is the first time I've been there and it was a pretty good experience. I definitely enjoyed it Gabe was fantastic. Your apartment was fantastic. It just a pleasure to be there, so thank you for doing business.
Posted on DealerRater by RUSSELLJOSEPH21256
Very prompt. They took me right in and was very quick in doing the work. Had a recall but was told it would not pull up so will be redone at. A later date. Only thing when I got home and read over paper work it did not say tires were rotated even though coupon said they would be.
Posted on DealerRater by srhall1965
I contacted Gabriel to schedule my car for routine maintenance and subsequently brought my car in as scheduled. The whole process was easy and seamless.
Posted on DealerRater by SUSANM417
Tracy Green was very helpful and professional she is Great addition to your staff keep up the good work Tracy!!
Posted on DealerRater by FENNELL1974
OC Welch and his team were extremely helpful and patient as we looked at many different Explorers. Experience was excellent as always
Posted on DealerRater by no
Got me in last minute and was able to make sure my experience was seamless. My child was in the hospital and I needed to put it on a rush. Robert listened and made sure that I was taken care of and my vehicle was ready quickly. Thank yall
Posted on DealerRater by tshanahan.personal
I had a great experience this morning while getting my car serviced. Everyone was so polite
Posted on DealerRater by ASHLEE.FERREIRA
Service has improved vs last few years. For an oil change and tire rotation I was in and out in less than an hour.
Posted on DealerRater by CNHUSTED
It was a pleasure purchasing my Lincoln Nautilus at OC Welch Ford Lincoln. Everyone there was very friendly and eager to help. Not my first and won’t be my last vehicle from this dealership.
Posted on DealerRater by Sealain
They were very helpful and considerate. They did the work, that was all I needed to do.
Posted on DealerRater by Gcal
Landen was courteous and pleasant. He made room in the schedule to provide us with”The works” maintenance. We are taking a long unscheduled trip and now we have the peace of mind that our vehicle was serviced. Thanks Landen for a job well done!!
Posted on DealerRater by Gary
Scheduled service to program a new key fob for my wife's 2029 Navigator. Was in the area for a doctor's appointment late the day before and called to see if the work could be done to save an extra trip out to the dealership. Gabe accommodated the request and arranged for the programing to be done but the doctor visit ran longer than expected. Service the next morning was quick and easy, in and out in less than an hour. And Jodi at payment is especially efficient.
Posted on DealerRater by RON FAYFICH
As in the past the service I received what’s five stars. Everyone was courteous and kept me informed of the status.
Posted on DealerRater by BADALAV
Service personnel kept me informed of the progress on my car which I appreciated. My only cues I was told the windshield wipers and the cabin air filter needed replaced. I said I would do that myself only to find out that the cabin air filter had been replaced by the technician at a cost to me.
Posted on DealerRater by SUNCITYDPBAKER
Finance closing process needs to be much more efficient and timely. Paul is personally good to work with, but process needs to be far more efficient.
Posted on DealerRater by Hayescn26
I had purchased some after market bumpers at the time of purchase. My salesman quit and Chip Welch organized everything for me and followed through with me during the whole process. I was pleasantly surprised and impressed with the follow through after the sale. I would absolutely recommend OC Welch to anyone and would buy from them again. Thank you OC Welch making my purchase as easy as possible.
Posted on DealerRater by ericstern9705
I was much pleased with the service and communications from the service manager, Dan Westover, re a factory recall on my Ford Explorer. I had been waiting two years for the company to send the needed parts and Dan explained the problem (countrywide) due to lack of suppliers in recent years and offered to do his best to get an expedited order (but cautioned that this was no guarantee). He followed up with a phone call a day or two later and assured me the order was specially requested, And then, lo and behold, I received a phone message from Jodi Giovanniello a week or so later and informed the parts were in and I was scheduled for a home service (I live on Dataw Island) in three days. And sure enough, the technician (Ray) called the morning of the scheduled service and said he was ten minutes away. Perfect! He was a friendly, competent young man who clearly knew his stuff and explained the history of this particular recall. He finished up within a half-hour and the car looks great! I must applaud OC Welch for the friendliness and dedication of Dan and Jodi, and their diligence in getting the job done for us. It was very professional and gave us great confidence in OC Welch. I also am most pleased with the coordination and service by Ray who absolutely made our day. The mobile service program is new to me and I can only speak highly about it (and will share it with friends here on Dataw). Thank you again for responding so ably to my concerns. You guys are the best! Roger Hatcher
Posted on DealerRater by RHATCHER47
Sam was awesome with getting us into a car that can be flat towed in a short period of time. Once he found out we were traveling in RV and our toad had died.he was committed in helping. Very professional. We loved the service.
Posted on DealerRater by maryjaneedmunds
Service was good and fast. Gabriel was professional and polite, answered all my questions directly.
Posted on DealerRater by BAMDAM12
Our time spent at the OC Welch Ford Lincoln was pleasant and very informative. Our salesman Paul was pleasant and knowledgeable. He was easy to talk to concerning the purchase of my car. He helped us negotiate a good purchase price. I’m sure we’ll shop with them again.
Posted on DealerRater by Reeah55
Incredible customer service every time at OC Welch. Always prompt and nice. Always a positive experience
Posted on DealerRater by lauraleighbritt
Tracy is great and always takes good care of me and my vehicle. She is greatly recommended.
Posted on DealerRater by EDUARDOMOLINA1991
Great team to work with and this is my 2nd purchase from the dealer. I will be back!
Posted on DealerRater by LARRY@THEBROBST.COM
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