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I was completely unaware that customer service could be taken to this tier. O.C. Welch has Incredible anticipation of customer needs, and hands down…the smoothest transition of a car buying experience that I have ever encountered. Coverage, value, add ons… all bases thoroughly executed. Experience, hard work, and dedication shining through every step of the process. Thank you, O.C., for putting some ease in my otherwise hectic schedule. I am a huge fan! Many thank you’s! Stacy Ritchie
Posted on cars.com by stacyilene
Very helpful service and knowledgeable a pleasure to work with and will recommend others to visit
Posted on cars.com by Abrownrigg
Great experience, and good people to work with. Will always prefer to go to oc welch
Posted on cars.com by Nick
Everything was awesome!!! ARIC was very personable and helped through the whole process. Chris was great also!!!
Posted on cars.com by Chris Templeton
Keith was a very great person to work with he listen to all my needs and directed me to
Right vehicle.
Posted on DealerRater by WCharles
Andrew was a pleasure to work with. He exceeded our expectations and went so far as to ensure the car was completely detailed and even personally delivered it to us. Great experience. Wouldn’t buy from anywhere else.
Posted on DealerRater by Angeladowneysoto
The experience at OC Welch was outstanding. The sale representative.Keith made the Jeep that I was purchasing for my a smooth transition. I referred any look for a car to Keith.
Posted on DealerRater by mrchuck2011
Mr. Keith has been such a great individual. He is concern about how I am using the various technology on my new Explorer. He is always so kind and patience in explaining how certain programs are used.
Posted on DealerRater by sonnymarie
I was completely unaware that customer service could be taken to this tier. O.C. Welch has Incredible anticipation of customer needs, and hands down…the smoothest transition of a car buying experience that I have ever encountered. Coverage, value, add ons… all bases thoroughly executed. Experience, hard work, and dedication shining through every step of the process.
Thank you, O.C., for putting some ease in my otherwise hectic schedule. I am a huge fan!
Many thank you’s!
Stacy Ritchie
Posted on DealerRater by stacyilene
Very helpful service and knowledgeable a pleasure to work with and will recommend others to visit
Posted on DealerRater by Abrownrigg
Great experience, and good people to work with. Will always prefer to go to oc welch
Posted on DealerRater by Nick
Everything was awesome! !! ARIC was very personable and helped through the whole process. Chris was great also!!!
Posted on DealerRater by Chris Templeton
Russell was a great guy to work with. Process went very smoothly and i was in and out with no hiccups with exactly what i was looking for.
Posted on DealerRater by Paulmoneil35
Sam was wonderful to work with! He was very friendly, patient and informative. Thank you, Sam, for your great customer service and a smooth purchase!
Posted on DealerRater by caudle0805
Fast friendly informative what out of there way to explain everything. Chris from finance was friendly and helpful. Sam went out of his way to get it done. I was able to check out 4 or 5 different vehicles. Overall experience was great.
Posted on DealerRater by Greg
Great guys and fantastic dealerships. This will be the 4th Mustang that I have purchased from Oc Chip and Sam. Thanks so much
Posted on DealerRater by tadamsff427
Sam and his manager Craig helped me get into a truck within the price range I was looking for and it was far more equipped than I set out to purchase originally. Big xxxxxxto OC and team for how they do business; they made sure the used truck I bought had been thoroughly inspected by their shop and issues found were fixed. Most dealers will put anything on the road to make a buck but they made it clear they wouldn’t sell junk. No surprise OC has done so well over the years being honest and putting good vehicles in customers hands.
Posted on DealerRater by kag1190
OC Welch is the only person we call to buy our cars and trucks for what seems like forever. His personal service and customer service is like no other!
Posted on DealerRater by rudyroo2
Ed helped me out a lot with my first new car purchase. He is a great example of a dying breed: honest car salesmen. I would highly recommend him to anyone shopping for a new car. He walked me through step by step of the process and even helped me make an informed decision on options for my new car. I will be recommending him and O.C. Welch Ford to all of my friends and family.
Posted on DealerRater by CJ Shaffer
Ed helped me out a lot with my first new car purchase. He is a great example of a dying breed: honest car salesmen. I would highly recommend him to anyone shopping for a new car. He walked me through step by step of the process and even helped me make an informed decision on options for my new car. I will be recommending him and O.C. Welch Ford to all of my friends and family.
Posted on cars.com by CJ Shaffer
Fast friendly informative what out of there way to explain everything. Chris from finance was friendly and helpful. Sam went out of his way to get it done. I was able to check out 4 or 5 different vehicles. Overall experience was great.
Posted on cars.com by Greg
Great guys and fantastic dealerships. This will be the 4th Mustang that I have purchased from Oc Chip and Sam. Thanks so much
Posted on cars.com by tadamsff427
Sam and his manager Craig helped me get into a truck within the price range I was looking for and it was far more equipped than I set out to purchase originally. Big xxxxxxto OC and team for how they do business; they made sure the used truck I bought had been thoroughly inspected by their shop and issues found were fixed. Most dealers will put anything on the road to make a buck but they made it clear they wouldn’t sell junk. No surprise OC has done so well over the years being honest and putting good vehicles in customers hands.
Posted on cars.com by kag1190
OC Welch is the only person we call to buy our cars and trucks for what seems like forever. His personal service and customer service is like no other!
Posted on cars.com by rudyroo2
Sam was wonderful to work with! He was very friendly, patient and informative. Thank you, Sam, for your great customer service and a smooth purchase!
Posted on cars.com by caudle0805
Russell was a great guy to work with. Process went very smoothly and i was in and out with no hiccups with exactly what i was looking for.
Posted on cars.com by Paulmoneil35
I was extremely frustrated with my car search until crossing paths with OC Welch himself. He took the time to listen to my frustrations, stayed within my budget and quickly stepped in to put me in the perfect vehicle. I cannot say enough about the extraordinary customer service I received from OC! It’s a refreshing change in a world that has gotten so far away from good customer service. He honored everything he told me and I absolutely love my new car! Go See OC- You’ll be glad you did!
Posted on cars.com by Kandice
Everyone that I've been working with has been very helpful with helping me to purchase a new vehicle
Posted on cars.com by daciansmith5
Had a great experience. Very helpful. I was going to Vaden but they weren’t very helpful with the financing part but Ford took me in and gave me everything I asked for that was within reason. Recommend this place stop by and see Aric Brown. Made the experience better and explained everything. Go see him.
Posted on cars.com by williamservellon
I was extremely frustrated with my car search until crossing paths with OC Welch himself. He took the time to listen to my frustrations, stayed within my budget and quickly stepped in to put me in the perfect vehicle. I cannot say enough about the extraordinary customer service I received from OC! It’s a refreshing change in a world that has gotten so far away from good customer service. He honored everything he told me and I absolutely love my new car! Go See OC- You’ll be glad you did!
Posted on DealerRater by Kandice
Had a great experience. Very helpful. I was going to Vaden but they weren’t very helpful with the financing part but Ford took me in and gave me everything I asked for that was within reason. Recommend this place stop by and see Aric Brown. Made the experience better and explained everything. Go see him.
Posted on DealerRater by williamservellon
Everyone that I've been working with has been very helpful with helping me to purchase a new vehicle
Posted on DealerRater by daciansmith5
Ben was really helpful and willing to answer all the questions I had. If he personally didn't know the answer he made sure he found someone who did. The whole process was easy.
Posted on DealerRater by rsketers09
Wow! Impressive service at Quick Change Lane and the additional service needed for my windshield wiper fluid pump in the main service area. Both service desks were very responsive and not pushing “extras”. This a huge difference from previous years of service. And I am thankful. If you stopped going here for service, come back and give it a try. Only complaint- OC Welch service PLEASE answer the phone and return the calls. I tried to call several times over several days before I decided to drive over to make my appointment. Thankfully, the service appointment went well and didn’t take all day.
Posted on DealerRater by CERT
They really do everything possible to provide great service and make the customers as happy as possible
Posted on DealerRater by jbsize
They really do everything possible to provide great service and make the customers as happy as possible
Posted on cars.com by jbsize
Wow! Impressive service at Quick Change Lane and the additional service needed for my windshield wiper fluid pump in the main service area. Both service desks were very responsive and not pushing “extras”. This a huge difference from previous years of service. And I am thankful. If you stopped going here for service, come back and give it a try. Only complaint- OC Welch service PLEASE answer the phone and return the calls. I tried to call several times over several days before I decided to drive over to make my appointment. Thankfully, the service appointment went well and didn’t take all day.
Posted on cars.com by CERT
Ben was really helpful and willing to answer all the questions I had. If he personally didn't know the answer he made sure he found someone who did. The whole process was easy.
Posted on cars.com by rsketers09
I came in one day just looking around for a truck and Mr. Scott Henthorn gave me what I was looking for. I’m very grateful for his assistance and translating Spanish which is very important to my parents. Because of him he has helped me buy my first owned vehicle!! Thank you to Mr. Henthorn and OC Welch
Posted on cars.com by Selena Lopez
Great! Very fast and quick experience and great communication all the way through. Highly recommend.
Posted on cars.com by Jesse Garfield
This dealership is top notch. I worked with Chip Welch, Aric in Sales, and Chris in finance. I couldn’t have asked for better service and professionalism across the board. Would recommend them to anyone!
Posted on cars.com by James R
Ordered a new Mustang and everything was great! Ordering went smoothly and was fast. Definitely recommend!
Posted on cars.com by mg
I came in one day just looking around for a truck and Mr. Scott Henthorn gave me what I was looking for. I’m very grateful for his assistance and translating Spanish which is very important to my parents. Because of him he has helped me buy my first owned vehicle!! Thank you to Mr. Henthorn and OC Welch
Posted on DealerRater by Selena Lopez
Great! Very fast and quick experience and great communication all the way through. Highly recommend.
Posted on DealerRater by Jesse Garfield
Ordered a new Mustang and everything was great! Ordering went smoothly and was fast. Definitely recommend!
Posted on DealerRater by mg
This dealership is top notch. I worked with Chip Welch, Aric in Sales, and Chris in finance. I couldn’t have asked for better service and professionalism across the board. Would recommend them to anyone!
Posted on DealerRater by James R
Michele McQueen - Service Manager is (Excellent). The service she provided me was above and beyond any other dealership. She is extremely conscientious which I appreciate. She is an asset to your dealership! Because of her, I will recommend your dealership to my family and friends.
Posted on DealerRater by jpcpi
Excellent customer service at O C Welch! Kelly and Michelle go out of their way to take care of you!
Posted on DealerRater by Maura28
Ben Haapala was awesome. He took my call, found the part for my Escape, and got us in and out quickly. We were down in SC for a trip with the family, so his kindness saved us a lot of time and hassle. Would definitely come back here again. Thank you!
Posted on DealerRater by Casey
The team at OC Welch Pre Owned were Professional, Knowledgeable, and Efficient; especially Joe, Sam, and Chris in finance who we worked directly with. This dealership is no run of the mill cheesy used car lot where you're attacked by a mob of pushy sales people the minute you drive on the lot. This was a seamless and enjoyable car buying experience. They had what I wanted and I got it for a great price!!! Would definitely come back for my next car.
Posted on DealerRater by nhiltonhead
Very busy, lots of inventory. Responsive to my request to have a recall taken care of, accommodating about an appointment on a day I could get transportation. Is Chloe Gray a staff member who helped me?
Posted on DealerRater by Christine.Lukesh
So easy! So friendly! Amazing cars to look at! You can tell that the staff enjoy working there. I really feel like I made a real friend with Jay! What a caring person. Help me through the process and always made me feel easy! I appreciate all the smiles!
Posted on DealerRater by aschlange
The team at OC Welch Pre Owned were Professional, Knowledgeable, and Efficient; especially Joe, Sam, and Chris in finance who we worked directly with. This dealership is no run of the mill cheesy used car lot where you're attacked by a mob of pushy sales people the minute you drive on the lot. This was a seamless and enjoyable car buying experience. They had what I wanted and I got it for a great price!!! Would definitely come back for my next car.
Posted on cars.com by nhiltonhead
Michele McQueen - Service Manager is (Excellent). The service she provided me was above and beyond any other dealership. She is extremely conscientious which I appreciate. She is an asset to your dealership! Because of her, I will recommend your dealership to my family and friends.
Posted on cars.com by jpcpi
Excellent customer service at O C Welch! Kelly and Michelle go out of their way to take care of you!
Posted on cars.com by Maura28
Very busy, lots of inventory. Responsive to my request to have a recall taken care of, accommodating about an appointment on a day I could get transportation. Is Chloe Gray a staff member who helped me?
Posted on cars.com by Christine.Lukesh
So easy! So friendly! Amazing cars to look at! You can tell that the staff enjoy working there. I really feel like I made a real friend with Jay! What a caring person. Help me through the process and always made me feel easy! I appreciate all the smiles!
Posted on cars.com by aschlange
Ben Haapala was awesome. He took my call, found the part for my Escape, and got us in and out quickly. We were down in SC for a trip with the family, so his kindness saved us a lot of time and hassle. Would definitely come back here again. Thank you!
Posted on cars.com by Casey
Everyone I came in contact with at the O.C. Welch dealership did their best to resolve the maintenance problems with my 2011 Ford Escape. I especially appreciated Jeffry Coulman and Kai Collins help. Drew Soto is, by far, the most professional, caring sales consultant/person I've ever met!
Posted on cars.com by June
First and foremost my salesperson Byron was awesome he made sure all my wants and needs were met before and after I left the dealership and also call to see how I was enjoying my new purchase...A week after I called to let them know I was hearing a noise coming from my vehicle long story short they told me to bring the vehicle back on the 6th of March they drove it didn't hear anything now I'm hearing the same noise and its becoming more and more irritating it hasn't been a month yet not really getting the enjoyment out of my vehicle it's crazy because I called and couldn't even get accommodated with a loaner vehicle for them to check my vehicle yes I'm very upset.....disappointed isn't the word.....I need this issue resolved
Posted on cars.com by Deidra Mosley
All employees were courteous and professional. Facility is clean and welcoming. Mr. OC Welch is an absolute gentleman and made it easy for me to drive from NC to purchase my second vehicle from this dealership.
Posted on cars.com by NC Gator
Thank you very much! We are so happy with our purchase! The staff is so professional, definitely will come back to purchase another vehicle!
Posted on cars.com by Alina
Even though we didn't meet in person until I received the truck Jay Gill was very helpful and active through the whole process.
Posted on cars.com by ajreese18
All the personnel were very helpful throughout the whole process! Everyone was super nice as well.
Posted on cars.com by Aimee
First and foremost my salesperson Byron was awesome he made sure all my wants and needs were met before and after I left the dealership and also call to see how I was enjoying my new purchase...A week after I called to let them know I was hearing a noise coming from my vehicle long story short they told me to bring the vehicle back on the 6th of March they drove it didn't hear anything now I'm hearing the same noise and its becoming more and more irritating it hasn't been a month yet not really getting the enjoyment out of my vehicle it's crazy because I called and couldn't even get accommodated with a loaner vehicle for them to check my vehicle yes I'm very upset.....disappointed isn't the word.....I need this issue resolved
Posted on DealerRater by Deidra Mosley
All employees were courteous and professional. Facility is clean and welcoming. Mr. OC Welch is an absolute gentleman and made it easy for me to drive from NC to purchase my second vehicle from this dealership.
Posted on DealerRater by NC Gator
Thank you very much! We are so happy with our purchase! The staff is so professional, definitely will come back to purchase another vehicle!
Posted on DealerRater by Alina
Even though we didn't meet in person until I received the truck Jay Gill was very helpful and active through the whole process.
Posted on DealerRater by ajreese18
All the personnel were very helpful throughout the whole process! Everyone was super nice as well.
Posted on DealerRater by Aimee
Everyone I came in contact with at the O. C. Welch dealership did their best to resolve the maintenance problems with my 2011 Ford Escape. I especially appreciated Jeffry Coulman and Kai Collins help. Drew Soto is, by far, the most professional, caring sales consultant/person I've ever met!
Posted on DealerRater by June
This was the easiest most straightforward car purchase I ever made!! it was Byron and the crew who made that possible! Mr Rowe was honest and helpful and the office manager was great !!
Thanks so much !!
Julian and Debbie Jimenez
Posted on DealerRater by Dnadolny115
Great service
We buy 2023 ford transit
The purchase went quickly and we are satisfied.
Posted on DealerRater by AVTC llc
OC Welch is a top-notch individual, his customer service is superb. OC Welch, surround himself with great staff, knowledgeable technicians, and people who truly care about you and the quality of service that you receive.
Posted on DealerRater by Dueeast90
This was the easiest most straightforward car purchase I ever made!! it was Byron and the crew who made that possible! Mr Rowe was honest and helpful and the office manager was great !! Thanks so much !! Julian and Debbie Jimenez
Posted on cars.com by Dnadolny115
Great service We buy 2023 ford transit The purchase went quickly and we are satisfied.
Posted on cars.com by AVTC llc
OC Welch is a top-notch individual, his customer service is superb. OC Welch, surround himself with great staff, knowledgeable technicians, and people who truly care about you and the quality of service that you receive.
Posted on cars.com by Dueeast90
Services were great and Jody was a big help with my Ford pass and payments
Posted on cars.com by SEASCAPESERVICESHHI
Services were great and Jody was a big help with my Ford pass and payments
Posted on DealerRater by SEASCAPESERVICESHHI
Restored my confidence in the dealership. If a mistake is made they work to make it right.
Posted on DealerRater by Ray Kisiah
Great experience from start to finish. I would definitely do business with O. C. Welch again.
Posted on DealerRater by Usejr
Quick Check service area performed my service rapidly, completely, and keeping me informed at all times
Posted on DealerRater by Ming1
Quick Check service area performed my service rapidly, completely, and keeping me informed at all times
Posted on cars.com by Ming1
Restored my confidence in the dealership. If a mistake is made they work to make it right.
Posted on cars.com by Ray Kisiah
Great experience from start to finish. I would definitely do business with O. C. Welch again.
Posted on cars.com by Usejr
I was to be contacted by warranty department after my visit, but have heard nothing. Other than that visit was as expected.
Posted on cars.com by hheavyd1
It was easy dealing with Mr. Welch, he help me pick out a truck my company would approve. This is the fourth truck we’ve gotten from him and we’ll be back again to buy more.
Posted on cars.com by gcoleman
Unbeatable service. The attention and attitude from all the folks at OC Welch Ford is amazing!
Posted on cars.com by watsongrapengeter
It was a great experience to work with O.C. Welch. Very helpful on the Monroe County Sheriffs Department in West Virginia finding 2023 Ford Explorer Police Interceptors. He had 3 in stock and delivered to us within 5 days. I would recommend O.C. Welch for any Public Service agencies next vehicle purchase. Chief Deputy James Hylton Monroe County Sheriffs Department
Posted on cars.com by jhylton
Aric was excellent! He helped the process of getting our new vehicle easy and carefree!! So excited for our new car!
Posted on cars.com by Ciaradossey
I loved dealing with O.C. Welch Ford-Lincoln, Inc. They made the process of buying a car very easy. Andrew Soto was very knowledgeable. I would definitely recommend this dealership!!!
Posted on cars.com by drsink2
I was to be contacted by warranty department after my visit, but have heard nothing. Other than that visit was as expected.
Posted on DealerRater by hheavyd1
It was easy dealing with Mr. Welch, he help me pick out a truck my company would approve. This is the fourth truck we’ve gotten from him and we’ll be back again to buy more.
Posted on DealerRater by gcoleman
Unbeatable service. The attention and attitude from all the folks at OC Welch Ford is amazing!
Posted on DealerRater by watsongrapengeter
It was a great experience to work with O. C. Welch. Very helpful on the Monroe County Sheriffs Department in West Virginia finding 2023 Ford Explorer Police Interceptors. He had 3 in stock and delivered to us within 5 days. I would recommend O.C. Welch for any Public Service agencies next vehicle purchase.
Chief Deputy James Hylton
Monroe County Sheriffs Department
Posted on DealerRater by jhylton
Aric was excellent! He helped the process of getting our new vehicle easy and carefree!! So excited for our new car!
Posted on DealerRater by Ciaradossey
I loved dealing with O. C. Welch Ford-Lincoln, Inc. They made the process of buying a car very easy. Andrew Soto was very knowledgeable. I would definitely recommend this dealership!!!
Posted on DealerRater by drsink2
Ordering the 2023 Maverick Pickup truck through OC WELCH FORD was very easy.I received truck in 5 weeks. Special thanks to Jay our sales person.
Posted on DealerRater by iggy0441
I was provided prompt and excellent service. They diagnosed and fixed my issue perfectly. I will use the again without hesitation.
Posted on DealerRater by josephw
Great people good vibes very respectful and friendly. Easy going easy to deal with always happy people Russ and Jeff is very good people.
Posted on DealerRater by Thomasjones
This was my fourth car from Scott. I have never worked with a sales associate that you can tell him what you are looking for and there it is sitting at the front door when you arrive
Scott makes an effort to know his customers and he delivers my newer explorer to me equipped with all the accessories I wanted!
Thanks OC! Great Job!
Posted on DealerRater by prpowers2
I had an awesome experience buying a 2026 Lincoln Nautilus from OC Welch Ford Lincoln! Paul Mitchell was personable, knowledgeable, and approachable! He made the entire process stress-free, easy going, and fun! I never felt like he was trying to push the car on me, but I also never felt ignored or dismissed. Buying a car can be an intimidating process, and I’m so thankful how easy and smooth it went! The finance manager, Chris Black, and the Lincoln Sales Manager, Kim Wells, were also great! I appreciate all of their attentiveness and kindness. It was a pleasure doing business there!
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by Monica Kessler
Had a great experience! Mrs. Thely was extremely helpful, friendly, and accommodating throughout the entire process. Since we were purchasing from out of state, she made everything so easy and went above and beyond to answer our questions and help us every step of the way. We were referred to them by a family member who had recently purchased a truck there, and we’re so glad they recommended us. The whole experience was smooth and stress-free. We truly appreciate all of Mrs. Thely’s help and would definitely recommend her and the dealership to anyone looking for a great buying experience!
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by David Hamilton
What a great experience. Sales consultant, Carolina, helped us find the right vehicle for us. She was very patient and kept a positive, friendly attitude. They provided me with all of the service history and a list of maintance they had performed before listing it for sale. Plus, they provided me with a very detailed inspection they had done on the vehicle (I purchased a used truck) It was very easy to negotiate price as well. They gave me a very good deal on a fantastic truck. First time I have been completely satisfied buying a vehicle.
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by Eric Hall
Excellent service yesterday. Everyone I dealt with at OC Welch Ford Lincoln was a true professional. Courteous, efficient and helpful. Ross in the service department is top notch.
Thanks OC Welch Ford Lincoln!
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by Paul Smith
Everyone was extremely professional and accommodating. The work was done as quickly as possible. I highly recommend O.C. Welch Ford to anyone who needs vehicle service or wanting to buy a new one.
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by Kate Porter
Purchased a Dark Horse Mustang from Charles D.
Excellent communication, good advice and an overall nice experience . Everyone was very welcoming at the dealership.
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by Michael Riccobono
Very friendly staff. Did a great job with my car. Very nice waiting area. Will definitely be going back.
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by James Bocchini
Outstanding- prompt & courteous!
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by Rick Fargo
Sam was my contact and as usual at OC I was treated very well. This is my 3rd vehicle purchased at OC and as crazy techs the vehicles get the service is still pretty old school, as it should be. Thanks Sam, Chris and OC. Cheers
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by Travis Gellhaus
Friendly, quick, and straightforward
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by Brian Bates
I have been a customer of OC Welch Ford for more than 25 years. They have been able to satisfy my fleet needs as well as my personal vehicles. Their service department is outstanding, the staff is very responsive and knowledgeable. You can be sure they will work with you and never leave you stranded.
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by Robert Donovan
I was very fortunate to be helped by Thely in finding a new car to purchase. She was very friendly and got right to getting me the deal I wanted. I'll gladly be a returning customer when the day arrives to get a new vehicle. 10/10 experience.
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by jacob dotts
Needed a new battery. They got me right in and fixed the issue promptly.
Service was 5 stars.
I took off 1 star because the waiting room left a bit to be desired.
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by Tom Morandi
Thely is awesome!!! Made the purchase very easy. Got three cars here and this is the best experience. Thanks.
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by Arnold Pagatpatan
O.C Welch is amazing always comes through for me! Thanks O.C appreciate everything you do
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by Michelle Fiorentino
Thely was amazing! She made the process so easy and seamless! Would recommend her to anyone!
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by Jocelyn Franklin
First time in for service. Everything was great and very pleased.
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by Richard Mader
April my service advisor was extremely helpful and efficient. I had a little trouble with my car while on vacation. She was prompt and communicative. I really appreciate her help and would visit again if I needed to. Thanks, April!
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by Katie Fernandes
As always, very pleased with my service. Came in to buy a new truck and while I was doing paperwork, the service man told me I was due for service while I was there. They knocked out my service before I was done with the paperwork.
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by MITCHELL DONALDSON
Great experience buying an F-150 Raptor. Transparency and integrity are the best words to describe Chip and Peter. Thanks to these guys we have the truck we wanted with and amazing experience.
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by Judy Leclair
Jocquilla was very attentive and made the whole process of trading and buying smooth.
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by Brenda Bauer
I bought a used F-350 SRW from them at the start of this year in immaculate condition and they made the buying process so smooth and worry free. They gave me a very good deal on it and were a dream to work with. I even got a call from them months later wishing me a happy birthday, their customer service is great! The company I work for also gets a lot of parts from them and Rick, Bob, and Arturo are great at getting exactly what we need in a timely fashion
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by Ty Dixon
Fabulous customer service. Excellent staff, enjoyable buying experience!
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by Patrick Montgomery
Charles is wonderful to work with! Very low key, pleasant, and professional. Listens to what the customer wants in a vehicle instead of pushing a certain one. Great service!!
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by Stacey Clark
Charles was the best and easy to work with!
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by peyton gruber
So I rarely leave reviews for and I have never left a review for a car dealership company and in the end I didn’t even buy a car from but the crew at this dealership is special. They treated like they were selling a vehicle to a family member or a friend. From the salesperson (Carolina DaSilva )who meant in the lot while I was looking at the use Navigators they had. I worked with her supervisor Paul Mitchell who really understood my predicament with my current which was a vehicle broken down in a dealership across the street.
Paul took the time to listen to me express my frustrations as I was there in Hilton head on vacation stuck in a rental vehicle.
They work with me and my wife find a vehicle that we really loved. Their sale manger Craig Redker who helped them work up a deal on the Navigator we were looking to buy. They went above and beyond to go across the street to test drive my current vehicle which was no easy task.
They then had me work with Paul Tindall the finance Manager who truly cares about the people he is helping get auto financing. Paul was fantastic and went the extra 10 miles to help me work out a fabulous financing deal. He was very informative walking through every step. They helped me wrap the negative equity from my current vehicle into the financing. . It was the most outstanding serving I have had in buying a vehicle in my 50 plus years and over 15 car I have purchased. I wished they were my local dealship they would get my business every time.
This is what every car dealer stride to achieve and they did it effortlessly. If you looking to find that family dealership where you are treated with respect and like a family or friend please give OC Welch an opportunity to show you what they can do for you.
In the end I didn’t purchase the vehicle and it was the first time in my life I felt bad about not giving them my business because they deserved getting it.
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by Robert Franklyn
Thelma was great to work with! Very enthusiastic and genuinely cares about her customers. She is very transparent and enjoyable to work with.
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by mike lien
John Evans and the entire OC Welsh team are a top notch car Dealership . There is no other place to buy a ford in the south east but OC Welsh ! They have a huge inventory of all makes a models !
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by Long Hill Loft
Great staff and a great experience !
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by Keith Powell
Love the quick lane service, Miss Tracy and her crew are top notch! EVERYONE is friendly and professional. Most people dread going in for service- not me, I have total confidence in this establishment.
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by B Caramico (Bee)
The service team handled my most recent appointment flawlessly. Great job!
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by Steve McGough
OC Welch Ford provides a no hassle, friendly buying experience that allows you to move at your own pace. OC allowed me to drive several vehicles before making my final decision. Special shout out to OC, Joe and Chris for their support. Go OC and you will not be disappointed.
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by Jack Marchand
John Evans is the Best ! Took his time and showed me different trucks and explained the difference between them!
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by James Brancato
Craig, Paul, and Carolina were phenomenal. Helped us thru the entire process. If you need a new Lincoln call them!
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by Cameron Tomlin
Good dealer service department, they make service easy as can be.
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by Robert Lampasona
Sam was an absolute pleasure to work with from the second we met him.... very kind, honest and patient as we took time selecting a vehicle for my daughter. Thanks again!
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by sean mcdermott
Paul was extremely professional as was Craig. All of the certified used cars that we looked at were in pristine condition. Craig was an effective listener and was the main reason why we decided to do business with them.
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by DIANE CARTER
After purchasing my last vehicle in June, I found myself again without a vehicle due to an accident. My Salesperson Tricia found me the perfect car and I couldn’t be happier. Constant communication and service with a smile, the whole experience was great, from start to finish.
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by Adriana Arts
I went in without an appointment and was given quick and courteous service. I drive over from Savannah, but the service i receive is worth the trip.
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by Shawn Eustice
Sam Deen was professional, timely and an overall great truck-buying experience!!!
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by Sherri Shropshire
I’ll be honest: for the better part of a decade, dealing with the OC Welch Service Department was a frustrating experience. It was so hard to get a hold of anyone or get a simple response that we gave up and started taking our F-250 and other vehicles to a different dealership and local repair shops.
That all changed in December 2025 when we were connected with Jodi. Jodi has completely redefined customer service at this dealership. She is unbelievably responsive and proactive—she even reached out to schedule a recall on my truck before I had the chance to call them! Jodi is exactly what this dealership needed. We are thrilled with the turnaround and are very happy with her and the rest of the Service Team.
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by Chris Roman
OC Welch personally helped me find the right vehicle. We've been looking for roughly 5 months, all solely due to my tastes and preferences. He's been patient, fair and very hospitable. If you're looking for a no hassle experience, I highly recommend OC and his staff at OC Welch Ford, you will not be disappointed. I'm a repeat buyer and will continue as such. Thank you, OC, respectfully Jack Marchand.
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by jmarchand jmarchand
If you are looking for a knowledgeable sales associate Trish is the one to see! Her ability to communicate promptly along with her customer service is beyond exceptional. She makes the buying process quick and easy. I highly recommend her for your car buying needs!
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by Arianna Arbelo
Rare that a dealer gets done before expected! Very friendly service department.
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by Jeffrey Heintschel
Thely Daust took great care of us. Online buying and delivery were easy, communication was always accurate and professional.
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by Jon Anderson
Made a purchase and here and service was amazing. Thely Daust made sure the truck was filled up and ready to go out the door. Loved working with her!
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by Tyler Sanders
Craig, Paul, and Carolina were phenomenal. Helped us thru the entire process. If you need a new Lincoln call them!
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by Cameron Tomlin
Paul, Craig, Carolina were AMAZING! The customer service was excellent! We will definitely be back :)
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by Abigail Thornton
Sam, was very helpful and took his time with us for finding the right ride for us and very understanding what we were looking for
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by Bobby Vincent
Sam Deen was amazing I never thought I'd ever be approved for my dream truck but he said leave that to him he didn't give and now I have the truck I'm definitely recommending this place to everyone
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by Tony Vincent
They were very helpful in getting the job done on my recall. The advisor kept me informed of the progress. Very good service
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by Gary Calamari
Both the sales and finance person were always at hand and both communicated regularly and efficiently with the details that were promised.
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by Robert Bergeron
My second time using the OC Welch Quick Lanes and it has not disappointed. I was able to schedule an appointment day that worked for me, and when I got there I was greeted nice and energetically by Tracy who got my vehicle in fast. Got the oil changed and was recommended to get filters changed as well which I did. Always a plus when I can get a military discount for the parts. Every little bit helps! I’ll definitely use the Quick Lanes again. Great job!
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by Ren O
Craig Thommy and Paul were very helpful in buying our new Lincoln Nautilus. Gave us a fair price for our Lincoln Nautilus and located the new one we wanted. Thanks guys
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by Leo Bouchard
I had a wonderful experience with OC Welch . In my opinion he is one of a kind. He is an absolute wonderful man to do business with, and I highly recommend him to do business with. Patrick O’’Brien
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by Pat O'Brien
Charles was an excellent salesperson. Ask for him when you go to OC Welch.
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by Mark M
Drove 4 hours from Central Florida to get the best price on a new F250 truck. Our salesman was Sam Elliott, Sam provided me with the price and pictures. The finance dept sent me over the documents by email, we were in and out in 15 minutes. We then spent an hour looking at all the collectable cars.This collection is worth the drive up here. Barbie was the receptionist - she was so sweet and helpful.
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by Lori Heckle
I had a wonderful experience with OC Welch . In my opinion he is one of a kind. He is an absolute wonderful man to do business with, and I highly recommend him to do business with. Patrick O’’Brien
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by Pat O'Brien
Hi, the service on my Mustang gt was perfect, I really happy with everything! We also bought a new 2024 Ford Bronco Big Bend and was very good costumer service 👍 with Jay Marthers, 5🌟 , thank you buddy!!!
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by Agustin Santos
I have been buying cars and trucks from OC Welch Ford-Lincoln for over 35 years and I can tell you that you need to go see OC for the best deals. I want to thank Joe, Paul, Chris the sales manager and Chris in finance. I want especially thank Mr. O. C. Welch for personally taking time with me to make a great deal.
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by Gregory Higgs
Tracy in quick lane best of the best
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by B C
Trish helped me out to get the best deal on a truck. She went above and beyond in making sure I got what I was looking for, will recommend her to all my friends.
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by Michael Mariscal
Charles was an excellent salesperson. Ask for him when you go to OC Welch.
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by Mark M
Best and fast experience with landyn excellent customer service with Alexis as well.
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by Ken Anderson
Sam is great! He always works hard to make sure the customer gets what they need/want. Thanks Sam!
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by Judy Stevenson
I ordered a new truck from O.C. Welch. He was fantastic to work with, extremely polite and happy to personally help me out. The whole experience from ordering to delivery was fantastic. He and Ford kept me informed during the entire process. When my truck was delivered, he personally welcomed me in at the dealership and got me all taken care of. The other staff members were great too. Miguel helped me setup my ford pass and connect to my truck. Gerald did a great job assisting me with financing and warranty options. Overall, the process was fantastic. I highly recommend O.C. Welch if you need a vehicle. I have also had good experience with their service department and I will be taking my truck there for all of its service needs. GO SEE OC!
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by Jake Ruiz
OC Welch Ford and sales person Thely Daust were outstanding! From start to finish great experience! Excellent customer service! We drove from two states away to purchase vehicle. Discussed and negotiated all aspects via telephone conversation. Smooth and straightforward process. Highly recommend OC Welch Ford and especially THELY DAUST she is a Gem!!
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by Cat Rodriguez
Peter was very helpful throughout the whole process. I got with him about what I wanted and made it happen. The rest of the team was very welcoming.
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by Timothy Simon Tara
Paul Mitchell Graig Redler work very hard to give us the best treatment possible. Found the most beautiful vehicle for us.
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by laurie langston
I was very impressed with the buying process at OC Welch. The team was efficient and my purchase was easy. Couldn’t be happier with my new car!
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by Neil Shannon
Came in to the used car side just after a thunderstorm. Thely Daust didn’t mind walking the lot looking for a certain vehicle in the rain. Found the vehicle which was close to closing time. I live 3 hours south of the dealership, they sent a driver to pick me up to bring me to the dealership. Easy transaction and salesperson Thely was great to deal with.
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by Jeremy Pilcher
We came into test drive Bronco Outerbanks Sasquatch but found that the last one had just been sold. Out salesman Charles Derrer was exceptional in explaining the different Bronco models and explained all of the features of the Bronco Raptor. We test drove a 2025 Braptor and really like the ride as compared to some Jeeps we had recently yes drove. Then as he was drilling through his computer a pre owned Raptor on the custom Code Orange paint popped up. We requested to look at it and was love at first site. My wife knew instantly this is what we wanted! Charles did a good job of building our confidence and we decided to make the purchase on the spot. He seamlessly prepared the paperwork and then introduced us to Chris Black, Finance Manager. Our overall experience with Charles and the staff was excellent and continued through to the delivery of the vehicle.
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by Gregg Clark
OC Welch did a great job with me as an out-of-state buyer. They made the process easy and got me all taken care of in finding a new car for my wife.
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by Matthew Bailey
Trish did a great job helping us with our Ford F150 purchase! She made us feel comfortable and got everything handled as quickly as possible!
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by Meredith Block
Great car buying experience!
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by Travis Cobb
I’ll see Welch did it again when Above & Beyond closed the day saved me money and sent me down the road and the truck that I love
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by Andrew Sherillo
We came into test drive Bronco Outerbanks Sasquatch but found that the last one had just been sold. Out salesman Charles Derrer was exceptional in explaining the different Bronco models and explained all of the features of the Bronco Raptor. We test drove a 2025 Braptor and really like the ride as compared to some Jeeps we had recently yes drove. Then as he was drilling through his computer a pre owned Raptor on the custom Code Orange paint popped up. We requested to look at it and was love at first site. My wife knew instantly this is what we wanted! Charles did a good job of building our confidence and we decided to make the purchase on the spot. He seamlessly prepared the paperwork and then introduced us to Chris Black, Finance Manager. Our overall experience with Charles and the staff was excellent and continued through to the delivery of the vehicle.
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by Gregg Clark
I had an excellent experience buying a used car from Trish. She was very helpful with the paperwork side because I am in the middle of moving, and I feel I got a really good deal on the car I purchased and my trade in. I recommend working with them!
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by Taylor
Five-star experience at O.C. Welch Ford in Hardeeville, SC.
We purchased a 2022 Ford Bronco Raptor with Charles Derrer and the entire process felt seamless and professional from start to finish. Charles is extremely knowledgeable and took the time to walk us through everything in a clear, informative way-especially appreciated since we're new to the Ford Raptor family.
No pressure, no confusion, just a smooth purchase and great service. Highly recommend asking for Charles!
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by Trish Clark
Came in to the used car side just after a thunderstorm. Thely Daust didn’t mind walking the lot looking for a certain vehicle in the rain. Found the vehicle which was close to closing time. I live 3 hours south of the dealership, they sent a driver to pick me up to bring me to the dealership. Easy transaction and salesperson Thely was great to deal with.
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by Jeremy Pilcher
I was on my way to Florida and my truck change air filter came on. I called their service group and they got me in to change it for me really quickly. I appreciate their help and their customer focus
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by Sally Maher
Sam is excellent and worked very hard to get us what we wanted. I will recommend him and OC Welch to all my friends of him
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by Jason Ballew
Friendly service, Landon was my Service advisor and got me in and out quick and painless. there was a lady in the office who was so nice and friendly as well. Unfortunately, I didn’t catch her name.
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by Danielle Jones
Charles was very knowledgeable and proficient. Walked us through each step of the buying process. He’s very knowledgeable and genuine with his time. I’d highly recommend him for all your future purchases.
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by sherri vanbuskirk
Charles is very proficient and knowledgeable. Highly recommended
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by John VanBuskirk Jr
Top tier sales experience here. Sam and Kim made the process of a remote deal easy and stress free with timely communication. Friendly, no pressure, classy guys. Picked me up from the airport. Had delivery options for me if I needed it. Great deal great inventory. White glove service.
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by Max
Trisha Mittelbronn was my sales person and was wonderful working through the process of buying my new truck.
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by Louis Vaigneur
Telly was great helping us find car for our daughter. She went above and beyond to address multiple issues. A pleasure to work with. She is a great asset to your sales team! Thank you Telly.
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by marcia h
Telle was wonderful to work woth,she addressed any concerns we had and was very nice and helpful with all questions. Would definitely recommend buy from OC Welch!
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by Michael Horne
There are a lot of vehicles available in the well stocked inventory of OC Welch. This is the fourth car that my family has bought here and the experience is always great. My husband has dreamed of this truck for a long time. The showroom is clean and airy, the folks are friendly, and the service is top notch.
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by Dara Sinclair
Very positive experience - everyone I came into contact with was professional and friendly - including out service advisor Michael. Will be back.
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by CJ Cullum
I truly appreciate Jodi and Jay for all of their help with my vehicle recall. They made the process smooth and stress-free, and their kindness and professionalism were greatly appreciated. Thank you both! I look forward to working with y’all again in the future.
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by Chandler G
Wow! Easiest car leasing experience ever. Worked with Sam Elliott to get a Ford Bronco Sport. He is an absolute pleasure to work with. No haggling, no up-selling, simply super service. Five stars plus all around!!
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by BettyA Delray
Decent service. A little slow
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by Johnathan smith
My experience at O C Welch Lincoln was very surprising. Trisha Mittelbronn was the best sales lady I have worked with. She helped us out tremendously in our pain staking search for a vehicle. She had all the answers to my questions or quickly found the answer. All aspects of checking out vehicles to closing the deal was very appreciative. Great working with the whole crew at O C Welch Lincoln.
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by Don Youngblood
I recommend everyone to go oc welch if you need to get your vehicle serviced or checked on, make sure to go to April.Because she always calls and make sure vehicles get done correctly
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by Joel Nelson
Wow how dealerships have changed
The inside on this dealership is more of a museum than a dealership. Dun to look at but where are the sales people. We found ours out side as we were looking at a vehicle. If it get busy sales staff is short handed so be patient. Everyone is friendly and helpful. No pressure sales
Great prices and lots of options to finance. And yes we did purchase a vehicle thanks Sam.
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by Michael Heaney
I’ve purchased a lot of cars in my lifetime and never have the deals or customer service been better than at OC Welch Ford. Wednesday I picked up my 2019 Lincoln MKC, and it was so clean you would have thought it was showroom new. If you’re in the market for a new or pre-owned car, you definitely need to go see OC.
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by Larry Silbermann
I had a situation where my key was stuck in the ignition.
Minimum time to fix and minimal cost.
Very well done.
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by Bill-Terry Norden
Amazing services while getting my truck serviced here
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by Emerson Jarrell
Just bought 4 New Tires for my truck Buy 3 Get one Free !!! Love it. They put them on in just a few minutes. Great Price and Value
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by Craig R.
O.C Welch is excellent in how they handle a customer they respond quickly to questions with great knowledge and are very good at keeping your concerns in...
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by Tyler H.
Recently purchased a car from Welch. Originally, starting my search via telephone with Mr. Landry (Sales person) who was very helpful, who was not...
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by Evone S.
At 68 years old of Welch and Paul Mitchell gave me the best car buying experience in my life and when I needed something done to the car they brought me...
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by Bradford L.
My salesman, Jacob wilson, spent about an hour and a half explaining how all the electronics work. He also gave me his phone number to call him if I had any...
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by Frank D.
Always quick service and great deals on their new and used cars and trucks. I highly recommend this dealership. Bought several new and used vehicles here...
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by Craig R.
We met with Jay to look at the maverick. We were undecided on the xlt hybrid or lariat hybrid.
Thank you Jay for being helpful in our decision process. We...
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by Teresa T.
My name is Scott King everybody over OC Welch. I started to meet in 2012 when I bought my first ranger and then after that I just kept on buying every two...
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by Scott K.
I reviewed this location about 1.5yrs ago, and HATED it. But there were 3 people there when I recently visited that changed my mind. Linda in Parts, wow she's...
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by Daniel S.
When it comes to Value no other dealer provides more, my honest and well experienced opinion is that you will not find a better dealer experience in the low...
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by Leon J.
We were driving from North Carolina to palm harbor FL for an unexpected death in the family. We were in our new motor home and unknowingly our exhaust pipe...
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by Mary L.
Bought a used truck. Salesperson was very responsive and helpful. Honored pricing quoted without gimmicks. Got truck serviced to sell. Didn?t hesitate at me getting a mechanic to check it out prior to finalizing sale.
Posted on cars.com by James Christie
My experience with OC Welch was Awesome! Everyone was so helpful & kind during the purchase of my truck. I drive from GA to South Carolina to purchase my vehicles from OC Welch. Craig & his staff are amazing!
Posted on cars.com by Angie Files
Very pleasant person thought I was at another dealership. What an improvement. Very impressed keep you informed every step of the way
Posted on cars.com by Rick1216
I've never seen O.C. so jammed with vehicles. Service is overbooked not returned as promised. Fortunately you have a wonderful asset in Rebekah I know she is new, but she's the best I've seen in dealing with your dealership. She was polite, concerned and managed getting my vehicle back to me For a business trip. She a keeper. Thank you William P. Paulmeier
Posted on cars.com by wmptrckplmr
These are some of the kindest people we have ever worked with, they made us feel at home and gave us the best buying experience ever.
Posted on cars.com by Kledivata2004
Overall everyone was very helpful and treated me with respect. I will definitely recommend this dealership to my friends
Posted on cars.com by david.zengerii
Our second new car purchase from Sam Elliott at OC and couldn't be happier. We look forward in continuing business with OC in the future. Excellent sales, service and, customer satisfaction!
Posted on cars.com by Majork58
My wife's Lincoln MKC was in for a starting issue. Rebecca came on the scene and made the process easier with better communication.
Posted on cars.com by antgrant1962
Rick and Chris were fantastic! The pricing for both our new Expedition and our trade was excellent. The purchase process was the most efficient I’ve ever experienced! Thank you!
Posted on cars.com by Jmclaren
Excellent customer service. Bob kept me informed on the progress of my service and followed through to insured that it was completed in a timely manner. He was very professional and courteous. Thanks
Posted on cars.com by mfspisso
This dealership is always great! In service, sales and delivery! It is my first choice each and every vehicle purchase!
Posted on cars.com by Abctarbaby
Super friendly dealership they gave me the best rates around town and I’m only 19!
Posted on cars.com by benjaminfrizzell
Very satisfied with Mr. Hale, Mr Zarkowski and Mr OC Welch. Great service and customer relations.
Posted on cars.com by Landerson072400
Rebekkah was very considerate, courteous, and promp. A breath of fresh air and a fine representation of OC Welch Ford Lincoln!
Posted on cars.com by J Wilson
There were some issues with my service and lack of communication from tech team Rebecca stepped in and up to remedy everything and ensure my overall experience was positive. Because of her, OC Welch retained a customer. I appreciate every effort, every call she made to make things right. She is an asset to the company
Posted on cars.com by Hilton Head
The Quick lane team is great. My oil and filter change was done within a reasonable time. Special thanks to Victoria and Ralph.
Posted on cars.com by King
Robert Steckley is the most professional and hard working service assistant at OC WELCH FORD.
Posted on cars.com by Black Beauty
Great people to deal with, everyone was very nice and did great work completed job ibefore they said it would be done
Posted on cars.com by John
We had a great experience purchasing our Lincoln Aviator! Marifel was very welcoming and showed us several vehicles and was knowledgeable and able to give us details on all of our questions. Joe was great to work with as well when we were making our final decision. Everyone we met was friendly and helpful without pressure. We are very happy with our purchase!
Posted on cars.com by Bridget Lawler
My experience at OC Welch was out of the world! My mother bought a car about 2 years ago and couldn’t stop raving about her car and the service she receives. Upon starting my own car hunt, I quickly realized not all dealerships and sales people are made the same. OC Welch took what could be an exhausting experience, and turned it into an amazing one. I was all smiles through the whole car buying process, it was seamless and easy. Marifel, my sales woman, was patient and had great enthusiasm assisting me with my purchase. Joe, the manager, made sure I was taken care of during every step of the process. He does an amazing job overseeing every sale. Chris, the financier, answered all my questions and made me feel comfortable and secure in my purchase. I would highly recommend giving OC Welch a visit if you are in the market for a new or used vehicle.
Posted on cars.com by wundermckenzie
I selected the car I wanted on line, and it was ready for me when I came to pick it w. It was detailed and in otherwise perfect condition. I couldn’t be more pleased.. Our sales rep, Brian, was courteous and extremely knowledgeable.
Posted on cars.com by Bruce Bernhard
Marifel Morgan is a very good sales woman very knowledgeable and kind Will refer to many of my friends who need a vehicle from Oc Welch Lincoln in Hardeeville sc.
Posted on cars.com by morrismooresr
It was convenient for them to call and come out to my house to fix a recall on my vehicle.
Posted on cars.com by Jim
Rob was amazing! He was extremely conscientious about getting me in and out, and getting me in a loaner. More folks should take lesions from Rob, all about customer service! Thank you, Robert!
Posted on cars.com by tomato.taylor
All tho they have our car for a long period, my experience with Rebecca the service manager I believe was awesome!!! She knows her job!!! I am a retired ford motor company employee that I served 34.5 years with the company in quality control and few launches, we are from Michigan but now we spend 5-6 months in Hilton Head, and then go back to mi for the summer, again Rebecca is awesome, ,it’s nice knowing she takes care of the customer!!! My name is Dennis funke
Posted on cars.com by dandee22008
Very professional, nice and courteous. She had my truck ready and detailed . I thank you
Posted on cars.com by c.mitchell020@comcast.net
Easy to work with, good communications, and responsive to my concerns. Pricing was fair. Nice facility.
Posted on cars.com by Racegeek
Scott was great to work with! Helped us find what we wanted. Everyone was so friendly and professional
Posted on cars.com by Budgie2018
Our experience with OCWelch Ford Lincoln was a pleasant experience. If you’re in the market I recommend you check with them!
Posted on cars.com by sharonqx60
Friendliest people- eager to help- committed to making our experience enjoyable and worry free. Knowledgeable and efficient service.
Posted on cars.com by Critter
The pre-owned car folks are friendlier and more helpful than the new car salespeople.
Posted on cars.com by hutchdad
Brian was excellent. No pressure and knowledgeable, he was a pleasure to do business with.
Posted on cars.com by Mimihope3037
I had a wonderful experience here at O.C. Welch! Marifel was an awesome Sales consultant. She was great to work with, kind, and very helpful. This was the smoothest car-buying experience I have ever had! Tom, Joe, and Chris was also a lot of help and very kind as well. I would definitely recommend this car dealership to anyone looking for great customer service and a great car-buying experience because great customer service is hard to find but you will find it here at O.C. Welch!
Posted on cars.com by Nikkibacon
Collin & Chip were very helpful, courteous, and customer happiness driven to make our pre-owned Lexus purchase a very satisfying and easy experience. We were pleasantly surprised by OC Welch's easy going but professional sales and car buying process. We highly recommend that you check them out too for your automotive needs.
Posted on cars.com by Madelene Bueza
Sam is the best car salesman I’ve ever dealt with very professional yet very friendly.
Posted on cars.com by 2turkey
We’ve purchased many vehicles at different dealerships and OC Welch rates at the very top. The good people there don’t just strive for excellence, they epitomize it! It was the best, and no stress, vehicle purchase we’ve ever made. Joe Ferezy, sales manager, Brian Luna, sales consultant, and Chris Black, finance, exceeded our expectations with the purchase of our vehicle. They treated us as if we were their most important customers. They were very meticulous in every detail ensuring that we were happy with our purchase. Not only were we given a fantastic deal on, they went above and beyond taking great pride in delivering us a “just came off the showroom” vehicle. All around 5 stars for O C Welch, the dealership, the great people there, and especially Joe, Brian, and Chris!! We highly recommend them!!! Go see them for your next vehicle purchase, you’ll be happy you did!
Posted on cars.com by The Arnett’s
Cars are parked all over making it difficult to park. Employees are friendly and professional.
Posted on cars.com by thomascathyshelley
Brian Luna and Chris Black were kind and professional. All around amazing to deal with. We are over the moon excited about our purchase. Highly recommend this dealership for professional, stress free car purchase experience.
Posted on cars.com by Ashley Perry
Brian was very helpful and personable. Love the car and was happy with the experience overall
Posted on cars.com by czaney
O C Welch personnel were attentive, courteous, knowledgeable and professional. My experience at O C Welch exceeded my expectations.
Posted on cars.com by dpgeary
Joe Ferezy and Tom Landry made the experience of buying our new nautilus effortless. They are very knowledgeable and made the experience a pleasure.
Posted on cars.com by jct27
Jodi and the crew always do an awesome job! Great customer service and always putting a smile on everyone's face. GREAT JOB JODI!!!
Posted on cars.com by haywardjafar23
I felt the dealership was professional, kept their word, and would do business with them again.
Posted on cars.com by KC
Marifel Morgan provides excellent customer service! A great outstanding worker! Thank you Marifel for your service.
Posted on cars.com by Madilyn York
I was taught that the only things you can control is, your attitude and effort. Marifel is off the charts on both of these points! She made me feel like that she would work the hardest on getting me the best deal that she could!
Posted on cars.com by johnroberts6242
Maribel Morgan did excellent job. Thank you Cris and Craig !Thank you for your service.
Posted on cars.com by bethoneal
The manager and Mrs Morgan that sold us the car was very nice. Everything was excellent excellent excellent. I would buy another car from the dealership. Thank you very much Kirk Harrington
Posted on cars.com by sharonkkibler
Everything about our service experience was wonderful and flawless from the initiation call to delivery
Posted on cars.com by carolannwb1
Maribel and Craig did a great job answering questions, highlighting features of the vehicle and most importantly staying in contact and communicating with us every step of the process. It was a pleasure buying a car from OC Welch! Anyone we saw or spoke with were very friendly - we felt welcome there!!!
Posted on cars.com by KC
After a poor experience at another dealership, I am glad to have met Joe and Tyler. They were each very helpful and, most importantly, did what they said they would do. Honesty and integrity are attributes that I truly appreciate and those two gentlemen displayed those attributes well.
Posted on cars.com by Mark B.
Without the best Dealership I've done business with in my adult life...thats why I've purchased 3 Aviators from Craig Redker, Gm, of the Lincoln Store at OC Welch Ford Lincoln. They have a proven record of caring for my needs and they meet them every time I've done business there. They're professional and take time to show every option available with advice to help with decisions. I highly recommend anyone looking for a new/ used vehicle to (as said) GO SEE OC and if it's a Lincoln you want Craig Redker is your man. You'll be glad you did With highest regards, Alexander M Corley AKA Dj Poppa Crash Corley
Posted on cars.com by martycorley47
Great experience from ordering vehicle to delivery. Craig, Brian and Gerald were very helpful and kind thru the entire process.
Posted on cars.com by BKW597895
Lauren was amazing to work with! She made my car buying process so smooth. I looked at 3 separate vehicles, never once was bothered by me or all of my requests. She wasn’t pushy at all and really just cared that I found exactly what I wanted and was truly happy! I’d recommend her to anyone!
Posted on cars.com by Rachel B
Had my recall done quickly and correctly. I was very happy with the service I received today. I will definitely be back when I need service again!
Posted on cars.com by Had a Maverick one time…
Everybody was very helpful in the service department thank you very much for taking care of me
Posted on cars.com by Will_brunson
3 vehicles no issues great service from start to finish. Thanks OC, Tom, Bryan, Craig and Chris for the attention to detail. My go to place for Auto questions and purchases
Posted on cars.com by andrew.soto
Bryan provided excellent service! He picked us up at the airport and walked us through the paperwork and gave detailed instructions on the operational features of the Lincoln Aviator that I purchased. Everyone at O.C. Welch was very friendly and helpful during the entire purchase process.
Posted on cars.com by bryantravels
Great dealership, everyone was very helpful and nice. The salesman, Scott, was knowledgeable and made the transaction painless!! I would recommend to family and friends to go see O. C.!
Posted on cars.com by Amy
Class act. Very professional quick. I would highly recommend. Joe, Tom and Chris did a great job.
Posted on cars.com by ghorton87
Very professional, very courteous, excellent customer service. Very professional, very courteous, excellent customer service. Thank you!
Posted on cars.com by ellosullivan
Made it super easy to get everything done in a very short amount of time. Made sure we were happy and vehicle was clean and ready to go!
Posted on cars.com by Blakekristen6
Had a great experience when I bought my vehicle. Aric was very helpful through every step of the transaction. In fact, I didn’t even have to leave my house as all paperwork was sent to me making this the easiest and smoothest transaction ever!! Aric answered all of my questions and continues to be helpful even after the sale!
Posted on cars.com by Pghstlrgrl
Ms Nia White really got the ball rolling for me . I was directed to the right staff to get my vehicle the attention it needed. I pray all goes well with the fix. Ms White was very kind spoke will of the staff and really made me enjoy my visit and feel confident about the process.THANK YOU MS.NIA WHITE
Posted on cars.com by lilmsthiller
The largest inventory of cars I have seen. If you can’t find what you want, it does not exist! Friendly knowledgeable sales people
Posted on cars.com by Steven Fischer
The sales representative Jay was extremely helpful in navigating me through my various options. In the end. I was able to purchase the right vehicle for the right price
Posted on cars.com by Joe Jank
Joe and his team, Marifel and Chris, were very helpful and professional. They all worked to get us the right car and the right price.
Posted on cars.com by revmarty
Always a 5 star experience! It is a pleasure dealing with knowledgeable people with positive attitudes! I have been buying and having my vehicles serviced here for 21 years. I have enjoyed doing business at this dealership and sure you will have a great experiences here too!!
Posted on cars.com by James Woods
Brian was great! I live 4hrs away and would Make the drive to deal with him again.
Posted on cars.com by egreene7412
Very quick and nice service. Got a vehicle while ours is in the shop thanks.
Posted on cars.com by johnrobertpage94
I received excellent service. The staff was pleasant, greeted me, spent time and explained everything. They answered questions and gave me options and I never felt pressured. It was a very good experience.
Posted on cars.com by Gabriella Fischer
Excellent customer service from start to finish. They made the vehicle purchasing process very easy and enjoyable.
Posted on cars.com by Jstarr
Blake was awesome to deal with! Super easy and painless transaction. Would definitely recommend to anyone looking to buy a vehicle.
Posted on cars.com by F-150Fan
I had a great customer experience! Scott was great and helpful and the rest of the staff was very nice.
Posted on cars.com by anna s.
Aric at O.C. Welch was very responsive and worked with me to get to a fair number on my trade and sales price. Aric was professional, kind and knowledgeable. Thanks!
Posted on cars.com by BTS
Excellent service from both sales And service (quick lane) departments. The quick lane staff was efficient. They made a opening for my new car with fast repair.
Posted on cars.com by GENE
Rob was terrific.got back to me when asked.almost 2weeks for the tech to diagnose the problem.almost another two weeks for repair,had to return same day to solve engine lite issue
Posted on cars.com by robertfcanavan
First, the dealer location is close to me. Everyone in the dealer was friendly. My salesperson was very thorough and explained every feature of the cars i looked at. The finance person was also thorough in explaining the purchase options any was not too pushy. Overall experience was great.
Posted on cars.com by mbrown70388
When it comes to purchasing a car O. C. Welch Ford Lincoln dealership is exceptional by far. The easiest purchase I have ever made. Mr. Welch was very patient with me and understanding of what I needed. I got a better deal than I expected. The staff was very knowledgeable. I would highly recommend them.
Posted on cars.com by debbyogle
Every person that we came in contact with was very friendly, helpful and competent. Probably my best car buying experience ever!
Posted on cars.com by johnepotter
Another great experience! Blake worked his magic and got our vehicle into the service department as soon as possible. Kelly had a loaner car available and got us all set up! Blake kept us informed and responded to all messages right away. Our vehicle was fixed in a timely manner and works perfectly! Great job to Blake, Kelly, and Jodi for going the extra mile to get the job done!
Posted on cars.com by Marcy W
Super dealer who believes in taking great care of his customers and so does his team! Miguel was prepared and very professional - everything was ready to go when I picked up my vehicle. All in all a very pleasant experience.
Posted on cars.com by jen6425
Thank you so much to Blake and the rest of the OC Welch service department for getting my car fixed so quickly and professionally . Blake went above and beyond getting my car in as soon as possible. Everyone I dealt with from Blake to Kelly to Jodi at checkout was a complete pleasure! I'll definitely be back!
Posted on cars.com by mwelch1215
Exceptional customer service. The buying process was quick and easy. I highly recommend this dealership!
Posted on cars.com by LAP271
All the people I dealt with were helpful and courteous, especially Jay Marther, our sales person.
Posted on cars.com by Larry
The car was as described on the posting. Scott was great to work with - he made the process so easy.
Posted on cars.com by rachelcdemers
Scott was absolutely amazing! We did not feel pressured at all to purchase the vehicle and even offered an extended test drive. He helped us get the deal we wanted and was super knowledgeable about Ford/Ford products! I would not hesitate to buy from Scott again!
Posted on cars.com by shannonbell
This is my second Lincoln vehicle from OC Welch. Marifel, Craig, and Chris were fantastic to deal with. Marifel was also kind enough to deliver my new car to my house because I was so busy. Would not have to think twice on recommending anyone to go see Marifel at OC Welch to get a vehicle. You won’t be disappointed!!!
Posted on cars.com by PistolPete
Great experience, fast, efficient, knowledgeable service. Scott was very easy to work with. Answered all questions quickly. Had the car I was interested in ready for me to test drive.
Posted on cars.com by Tracysheehan16
I was very Impressed with Marifel and the staff at O.C. Welch. The buying process was very pleasant.
Posted on cars.com by robertjfortin
Marifel was very helpful. She was very interested in assisting us in any way. I was very impressed with her customer service.
Posted on cars.com by robertjfortin
Enjoyed the transaction at OC Welch. Spoke with Collin over the phone and he was able to answer all my question and the vehicle was accurately described when I showed up to test drive. Blake was also great to work with and made negotiating a streamline as it may be. Chris, in finance was equally helpful and had me in and out in no time. Would recommend OC Welch and their team.
Posted on cars.com by Reidjordan17
The dealership was very attentive and the buying process was very stress free. I highly recommend!
Posted on cars.com by robertjfortin
Sam and OC made my purchase an easy process. 3rd car we’ve bought from OC. TOP NOtch!!
Posted on cars.com by Bronco71
Fantastic dealership, fantastic people. Every employee is extremely helpful and kind. Kelly, who helped me with my loaner vehicle, was super friendly and energetic and she had me chuckling the entire time. I can’t ever say enough good stuff about OC Welch.
Posted on cars.com by stacy
Kept me updated the entire time. Answered all my questions and made my out of state buying experience the best I have had so far. Would do business again.
Posted on cars.com by Kuan
Sensational service. Trustworthy. I will never buy or service anywhere else. They always satisfy me. Great work Marifel!
Posted on cars.com by Tony Owens
I really appreciate the dealership and the time and effort they put in with their customers. They have so many wonderful options for anyone looking. They make you feel well taken care of and are supportive the entire car buying process!
Posted on cars.com by chloep
Marifelhas been so very helpful. Always ready to assist above and beyond. Pleasant and kind.
Posted on cars.com by dom
Joseph Bernard was amazing from start to finish! Absolutely helpful and went above and beyond! I was very nervous to purchase a new vehicle and he made me at ease! I found the entire experience to be a good one! Everyone that worked with us was made sure we were very happy! I highly recommend!!
Posted on cars.com by michellemagyarosi
Great sales person and a great dealership!! Bought two different MKZ’ s from her. She gave us a great deal!!
Posted on cars.com by ckjones
I bought a used car and they serviced it and made sure it was roadworthy
Posted on DealerRater by Lrawley09
Great service all around. Professional in every way. Nice facility. Great people to work with. Highly recommended. .
Posted on DealerRater by Billdavoli
Very professional, love the dropbox service where you can drop off your vehicle after hours. The transition from one location to pay your invoice to each of the serv ice managers/techs handling this is another service that seems to spread the load in a positive way. In and out, love it.
Posted on DealerRater by djohnson97
Rayquan Housey was very respectful did an excellent, quick mobile recall service on my Maverick today. thank you for the good work.
Posted on DealerRater by mhartlett
Service with Tracy and the crew is always personable and professional. They take good care of us and our vehicles.
Posted on DealerRater by tim@showservicesinc.com
We drove up from Central Florida to pick up a new truck. As we were leaving, our Bronco got a alarm for low tire. Thankfully I was still here at dealership and the service department manager Tracy said no problem we will get you right in a d looked at. Bronco picked up a tire on SC roads. The tire team got the tire fixed and I will be back on the road shortly. Tracy was so understanding that I needed it fixed as soon as possible- 4 hour drive ahead of me. Tracy and everyone I have encountered here at OC Welch has been friendly and helpful. Definitely worth the drive for the top notch service and sales.
Posted on DealerRater by LoriHeckle
Your service advisor April was outstanding! Her communication on everything was really helpful. Thank you
Posted on DealerRater by lsetola29
Ross in the service department was very helpful All my recalls were addressed and fixed
Posted on DealerRater by Jeanette
Had a good experience working with Charles recently. I didn't end up buying a car, but he and the team at O C Welch was very helpful, answered all my questions, and didn't pressure me at all. Appreciate his time and would recommend asking for him if you visit.
Posted on DealerRater by Sammysiev313
Excellent experience working with Thely. I appreciate all her help in finding the right truck for me. Highly recommend working with her
Posted on DealerRater by Chris Floyd
I received professional, courteous and honest service from OC Welch during my recent purchase of a 2023 Ford F-150. Trisha Mittelbronn was knowledgeable and friendly and Kim Wells was efficient and courteous. I would definitely recommend them for support in purchasing a vehicle from OC Welch Ford-Lincoln!
Posted on DealerRater by mike.p.spears
Customer service is number one. We liove our Aviator Black Label and know we will love driving it.
Posted on DealerRater by laurie.langston
Tonya in the Lincoln service department was absolutely amazing. She was very professional and took care of our issue and exceeded our expectations in every way.
Posted on DealerRater by cwbailey0336
Recall was completed and was easy to schedule. Kept me informed and even confirmed how I was to retrieve vehicle. Thank you
Posted on DealerRater by Rudkofamily
Tracy and Landon greeted me as soon as I walked in the door. I explained what service I needed they did an inspection of my vehicle brought me out my cabin air filter that was extremely dirty so I had them replace that at the same time. No pressure and they were very quick with the service.
Posted on DealerRater by Djwsc61
We were traveling from Canada when the air conditioning in our car stopped working on the road. Feeling a bit desperate, we showed up at your garage on Monday morning.
From the moment we arrived, April Edsall provided us with outstanding service. She was professional, understanding, and incredibly kind throughout the entire process. The problem was diagnosed and repaired within just two day, and we were able to pick up our car on Thursday morning.
Thank you so much, April, for the excellent service. You turned a very stressful situation into a reassuring experience. We highly recommend your garage.
Posted on DealerRater by emile.cayouette
Everyone is always helpful and prompt to address our needs. April communicates well and has the knowledge to help us through our repairs.
Posted on DealerRater by jbaird727
O C Welch is a 5+ Star Professional Ford-Lincoln Dealership. All personnel know and perform their duties in a professional manner.
Posted on DealerRater by col.pat.lock
Jodi is an asset for OC Welch Ford. She is very knowledgeable and efficient and a pleasure to work with.
Posted on DealerRater by Tbolt
We had an excellent experience from start to finish. Gabriel was our service advisor, and he was outstanding. He took care of us immediately, explained everything clearly, and made sure we understood exactly what was happening with our vehicle. Communication with both Gabriel and the technician was exceptional throughout the entire process.
We were provided with a rental vehicle right away, and it was clean, comfortable, and ready to go, which made a huge difference during a very stressful time.
We are truly grateful for the outstanding customer service we received. Alexis, Gabriel, and the entire dealership staff who were involved went above and beyond to make this experience as smooth and stress-free as possible. We sincerely appreciate their professionalism, kindness, and dedication. Highly recommended!
Posted on DealerRater by DARITADERAMIREZ
Excellent experience purchasing our vehicle at OC Welch Ford. Thely Daust was incredible from start to finish! Very friendly, personable, knowledgeable and attentive. We live in south Florida and drove to South Carolina to purchase vehicle and I can tell you this has been one of the best experiences ever when purchasing a vehicle. We did all of the initial discussions and negotiations via telephone contact. When we arrived the vehicle was ready and spotless. Attention to customer excellence was evident especially with Thely! If you’re considering a vehicle purchase we highly recommend coming to OC Welch Ford and Lincoln remember to ask for Thely Daust!
Posted on DealerRater by marciamr
It was a very professional experience dealing with Tonya! And the new Lincoln waiting area… it’s top notch!
Posted on DealerRater by Clemcollins15
Quick courteous and efficient can not ask for anything more, but your online reseysystem needs work
Posted on DealerRater by FD49
We just had our most pleasant car buying experience ever at OC Welch Lincoln. Jamie Kirk called us before we arrived, listened to our considerations and guided us through our evaluation - including test driving three different vehicles. We made our selection and Craig Redeker put everything together for us offering multiple options. Then we sat with Paul Tindall and selected some additional coverages that made sense for us. All three of these gentlemen were professional, diligent, and patient - even though we kept them very late on July 4th eve to accommodate our schedule. We are very happy with our vehicle and our experience at OC Welch.
Posted on DealerRater by rolyat9617
All the people we worked with were exceptional, extremely nice and very knowledgeable. Tom Landry, Kim Wells, Mr. Tindall and Tracy Green.
Posted on DealerRater by GAMECOCKATHH
Paul is very informative, very detailed explanation, encouraging, made me think twice before making decisions
Posted on DealerRater by vtm53
OC Welch has a great selection of vehicles and their sales team was very helpful.
Posted on DealerRater by fripprufus
The service was outstanding. Thanks Gabriel. Getting the car washed was very much appreciated.and many thanks.
Posted on DealerRater by ingridb12
Pulled in today for a quick oil change, in and out within an hr. Very happy with the service today. In the past, service here has been struggling. I’m hoping things are finally turning around for the better!
Posted on DealerRater by PETITMIKE67
Thely aka Ms. The Best.com as simply amazing. I showed interest and she jumped right in and helped me right away. Thely was very friendly, knowledgeable and professional. I love that she included my teen on the car but g process and she made something stress arm like a piece of cake. Thely was full of energy, smiles and lots of personality to keep my interest. What a great car buying experience she provides!!! Would definitely recommend if you’re looking for someone who will work hard to find you what you are looking for.
Posted on DealerRater by lasarah82
Mike was very thorough, and checked with me periodically on the progress. The work was completed quicker than expected, a good thing! The car was delivered in the best appearance ever! Judith was the best service manager to date, and a have been a customer since O C moved to Bluffton/Hardeeville. Cab we please keep Mike and Judith on board??
Posted on DealerRater by JOHNSTANKO64
I purchased my Lincoln brand new in 2022, and for quite some time I had been convinced it would be my last—not because of the vehicle itself, but because of my experience with the local dealership. After repeated frustration with service and communication, I stopped bringing my vehicle there altogether and had not returned in well over a year.
That changed when my car unexpectedly died and had to be towed to the dealership in the middle of the night. I expected another frustrating experience. Instead, I received a call first thing the next morning from my new service consultant, Mike Kulik
From that moment on, the experience was completely different.
Mike was responsive, attentive, and proactive throughout the entire process. He understood that I needed my vehicle for an out-of-town trip Friday morning and made that deadline a priority. He kept me informed, ensured the recall-related issue that caused the problem was addressed along with several other items, and, once the work was completed, offered to have my car delivered to me Thursday afternoon so I would have one less thing to manage before my trip.
Exceptional service is often less about grand gestures and more about communication, accountability, and anticipating what a customer needs. Mike did all three exceptionally well.
My advice to the dealership is simple: find more Mikes—and take very good care of the one you have. People like him are the reason customers return, remain loyal to a brand, and become raving fans.
Mike didn’t just take care of my car. He changed my opinion of the dealership and gave me a reason to reconsider whether this really has to be my last Lincoln.
Posted on DealerRater by victoriablintser
Tonya,
You are a great asset for O. C. Welsh service. Very efficient, very personable. Having my car picked and returned was a wonderful experience.
Posted on DealerRater by PGEORGE1211
Robert was fast, professional and informative. He explained the services required for my truck and helped me prioritize what to get done first. Thank you Robert!
Posted on DealerRater by CHIGGINS611
I had an appointment and my service was done in a timely manner. The service was thoroughly done and I was apprised of the progress in a thoughtful way. I trust OC Welch and Ross Munro with my vehicle’s maintenance because they value my safety and respect my time.
Posted on DealerRater by dantonucci
Number 1 ford dealership that I have ever used. Excellent pricing and service is easy at OC Welch Ford
Posted on DealerRater by Tbolt
Service and timeliness was great but disappointed with the head liner. Looks like greasy hand prints all over the head liner.
Posted on DealerRater by jason.willis3000
What an amazing experience we had with Jamie! He is wonderful and the best car salesman we have ever had!
Posted on DealerRater by erin.harmon
I had a great experience buying a car from OC Welch. Sam was super helpful and helped me to choose a car that best fit what I was looking for.
Posted on DealerRater by cnrfarms
First time customer, very impressed with the service department. Brianna was great to work with.
Posted on DealerRater by 300keith74
Very friendly staff. Quick service. They kept me updated on the time, I good experience overall.
Posted on DealerRater by Morreomail
When you want it done right the first time. Go see OC WELCH and his team.
Posted on DealerRater by BRAVOZ4LIFE
Jamie will do well . ..we love our purchase just the right size for us ..I think we will be very happy with the Aviator..
Posted on DealerRater by taylorsrentalhomes
Landon was very professional and showed me all the items that I needed to complete my $100,000 Mi service
Posted on DealerRater by mcqdog
What a fantastic experience. The service at OC is awesome. Went in to look at vehicles and walked away very happy...thx to the team at OC which made you welcome and at ease with purchasing and trading in. From start to finish.
Posted on DealerRater by lktbtt
Excellent experience with wonderful sales person. Very knowledgeable and helpful in getting my daughter into a better vehicle. Trish took the time to talk with us and explained some things that we had questions about and helped us complete the process. She is a great asset to the dealership and we will recommend her to our friends.
Posted on DealerRater by michelle.mash61071
Robert did an excellent job - made sure the part was available so it could be installed quickly…thanks
Posted on DealerRater by ROGER67
Tom Landry was a great help for my wife and I. We unexpectedly needed to buy a new car and Tom made it stress free and pleasant. Thanks Tom! We appreciate you!
Posted on DealerRater by Dlimahspt
The staff is friendly and professional. April and Chris communicate well and are responsive to questions.
Posted on DealerRater by ellenpowell79
Large and comfortable building/furniture with a very friendly staff. Amenities for the customers is very appreciated.
Posted on DealerRater by 1ELEANORHUEY
Gabe is one of the many great ambassadors at OC Welch. Yes, that may sound strange for a service department but everyone was very welcoming and accommodating during our repair. Way to go OC Welch!
Posted on DealerRater by PHILCHUY1
Scheduled regular oil service and a transmission diagnostic since the power train warranty was due to expire in August on my 2021 F-150 Limited. Normally the dealership likes to have the truck left for the day. Since my wife is unable to drive due to medical issues, I informed Rob Stuckey I would have to wait. Rob was able to expedite the oil service, transmission diagnostics, and transmission programming updates efficiently, completed the service, and had me processed within 3 hours wait time. Less than expected. Appreciated the attention by Rob and also Tracy Green for the Quick Lube oil service to make my wait time very reasonable for the work performed.
Posted on DealerRater by RON FAYFICH
A problem had with my vehicle was covered under the extended warranty. They only problem was getting the people from the extended warranty to make contact back to OC Welsh. Rob continued to make contact with the warranty agent until the problem was finally resolved. He did a great job and I want to thank him.
Posted on DealerRater by cgwmw6
I’m very satisfied with the service. He was kind enough to come to my house.
Posted on DealerRater by ERNESTO1376
Thely did an awesome job helping take care of our needs and we felt very welcomed at this dealership. Mr. Kim and Ms. Thely took our wants and turned them into reality. We appreciate them and will absolutely continue to do business with them and this dealership!!
Posted on DealerRater by Alainapinkham
The dealership was very supportive from start to finish. The communication was impeccable. I had e-mails and text messages that met my organizational needs. Jodi at the service desk was very informative and helpful. The tech that arrived was prompt and completed the task timely.
Posted on DealerRater by jjeselson
JOHN EVANS AND KIM Wells made buying this car so easy. I felt confident the entire time that I was delaing with professionals. And honestly Im so skeptical with buying cars I almost freeze completely. They really made it an enjoyable experience. Wow!! Our business will continue with them. Thank you!!
Posted on DealerRater by Hildebrants
I have bought several vehicles from OC Welch. I have always had a pleasant experience. This deal was no different. I went in knowing what I wanted and 2 hours later I was driving it home!!
Posted on DealerRater by barbgoodman
We were looking for a new truck with a similar trim package to my husband's current truck (F-150 XLT). I was able to get in touch with Sam Elliott and in less than 15 minutes we had what we were looking for. Sam has sold us our last 5 vehicles and was able to complete everything fast and kept us updated every step of the way! When it was time to come in a sign the final paperwork it was fast and a very easy transition. Chris in Finance was amazing as well! Can't say enough great things about OC Welch and the service that we receive with each new vehicle.
Posted on DealerRater by Tylersmom
Excellent support from the entire OC Welch sales team. Both Paul Mitchell and Craig Redker provided excellent service during sale, explained the process and the warranty.
Posted on DealerRater by Ed
Christopher Noland was amazing to work with. He was friendly his good attitude as professional.
Posted on DealerRater by SHERRYM112
Tracy Green is always helpful, always, smiling, and is honest and transparent. I appreciate her!
Posted on DealerRater by msully_30233
Friendly, Helpful, knowledgeable and ease to work with and I appreciate how quickly the booking process and the actual service is completed. Thanks
Posted on DealerRater by support42
Working with John and Kim was a great experience. And working with Justin was a smooth process. Overall, it’s a good experience.
Posted on DealerRater by Micdean1
Shia was very knowledgeable. The place was very clean. And I will be back for most services
Posted on DealerRater by heavy10
Tonya was absolutely fabulous to work with. She was so kind and had fantastic communication with us. We are staying in Sea Pines, on family vacation from Virginia, and as you can imagine, a non- functioning car with our three kids is not ideal during our special family time. I sincerely thank everyone from the service team to the techs to Tonya for squeezing us in so we can have a functioning APIM module during our long drive home. I was very thankful for the opportunity to utilize the Lincoln service team, because our local Ford dealership (Sheehey) does not have that option. It was of great value and I would absolutely return to this location again!!
We have already called our local dealership back home and they have ordered the APIM module so it can be replaced next week.
Thank you for the fantastic customer service and experience!
Posted on DealerRater by EMILY.MCCLENNY5
Christopher Noland hands down one of the best service advisors i have ever had the peasure to deal with. thank you!
Posted on DealerRater by NILSON7780
Best Ford dealership customer service experience yet! ! Tracy was wonderful. wish you had more like her.
Posted on DealerRater by FDEATS
Great to work with. Tonya has been excellent at relaying information at every step Give her a raise
Posted on DealerRater by ksharer
My old F350 had a number of issues. Chis Noland walked me through the cost and importance of each and helped me choose which were worth doing. Excellent advice and service.
Posted on DealerRater by bob@corsarohome.com
I just recently purchased a new vehicle and once again Sales manager Craig Redker made this a very pleasant, stress free, and exciting experience that this process deserves. Craig's knowledge, patience, and polite disposition make it happen. The process moves along smoothly thanks to Sales Consultant, Paul Mitchell, taking care of the many details that are involved in changing cars. Paul's immediate attention to these tasks with such speed and knowledge kept things moving along without a hitch. Putting everything into a proper format with the Finance manager was always one of my least favorite parts of the transaction. This is not the case with Manager Chris Black. Chris has been able to take the amount of legal information that needs to be verified and explain it in such a manner that all of it is completely understandable. Thanks to all you for a very pleasant experience.
Thanks again !!!!!!!
Bob & Joyce Cortese
Posted on DealerRater by Suncityjoy784
Always received complete, concise, courteous superlative service and genuine concern for myself and my vehicle from the personal at OC Welch.
Posted on DealerRater by abrmf6
Trisha was fantastic! She needs some help and support. Great attitude.
Justin was good got me in and out quickly. Kim and I got off to a dicey start but it’s life all good. He made it right. We’re all human.
Posted on DealerRater by mattshukstor
Had no issues with my visit. Had a great experience with my service. The best experience with my car rental and everything was perfect.
Posted on DealerRater by ANN821JEFF
Been getting cars from this dealership for 13 years. Always been treated well and this last visit was no exception!! I’ll be back
Posted on DealerRater by Bobfults
Landon was great and has amazing customer service! Welcomed me when I walked in and updated me when my car was ready
Posted on DealerRater by NTANGALOS
Been buying fords from OC for over 33 years . Great service and friendly people on his staff . Personal friends with OC .
Posted on DealerRater by Lbhgolf
Dealership is very easy to work with. They addressed all my concerns. This is the first time I've been there and it was a pretty good experience. I definitely enjoyed it Gabe was fantastic. Your apartment was fantastic. It just a pleasure to be there, so thank you for doing business.
Posted on DealerRater by RUSSELLJOSEPH21256
Very prompt. They took me right in and was very quick in doing the work. Had a recall but was told it would not pull up so will be redone at. A later date. Only thing when I got home and read over paper work it did not say tires were rotated even though coupon said they would be.
Posted on DealerRater by srhall1965
I contacted Gabriel to schedule my car for routine maintenance and subsequently brought my car in as scheduled. The whole process was easy and seamless.
Posted on DealerRater by SUSANM417
Tracy Green was very helpful and professional she is Great addition to your staff keep up the good work Tracy!!
Posted on DealerRater by FENNELL1974
OC Welch and his team were extremely helpful and patient as we looked at many different Explorers. Experience was excellent as always
Posted on DealerRater by no
Got me in last minute and was able to make sure my experience was seamless. My child was in the hospital and I needed to put it on a rush. Robert listened and made sure that I was taken care of and my vehicle was ready quickly.
Thank yall
Posted on DealerRater by tshanahan.personal
I had a great experience this morning while getting my car serviced. Everyone was so polite
Posted on DealerRater by ASHLEE.FERREIRA
Service has improved vs last few years. For an oil change and tire rotation I was in and out in less than an hour.
Posted on DealerRater by CNHUSTED
It was a pleasure purchasing my Lincoln Nautilus at OC Welch Ford Lincoln. Everyone there was very friendly and eager to help. Not my first and won’t be my last vehicle from this dealership.
Posted on DealerRater by Sealain
They were very helpful and considerate. They did the work, that was all I needed to do.
Posted on DealerRater by Gcal
Landen was courteous and pleasant. He made room in the schedule to provide us with”The works” maintenance. We are taking a long unscheduled trip and now we have the peace of mind that our vehicle was serviced. Thanks Landen for a job well done!!
Posted on DealerRater by Gary
Scheduled service to program a new key fob for my wife's 2029 Navigator. Was in the area for a doctor's appointment late the day before and called to see if the work could be done to save an extra trip out to the dealership. Gabe accommodated the request and arranged for the programing to be done but the doctor visit ran longer than expected. Service the next morning was quick and easy, in and out in less than an hour. And Jodi at payment is especially efficient.
Posted on DealerRater by RON FAYFICH
As in the past the service I received what’s five stars. Everyone was courteous and kept me informed of the status.
Posted on DealerRater by BADALAV
Service personnel kept me informed of the progress on my car which I appreciated. My only cues I was told the windshield wipers and the cabin air filter needed replaced. I said I would do that myself only to find out that the cabin air filter had been replaced by the technician at a cost to me.
Posted on DealerRater by SUNCITYDPBAKER
Finance closing process needs to be much more efficient and timely. Paul is personally good to work with, but process needs to be far more efficient.
Posted on DealerRater by Hayescn26
I had purchased some after market bumpers at the time of purchase. My salesman quit and Chip Welch organized everything for me and followed through with me during the whole process. I was pleasantly surprised and impressed with the follow through after the sale. I would absolutely recommend OC Welch to anyone and would buy from them again. Thank you OC Welch making my purchase as easy as possible.
Posted on DealerRater by ericstern9705
I was much pleased with the service and communications from the service manager, Dan Westover, re a factory recall on my Ford Explorer. I had been waiting two years for the company to send the needed parts and Dan explained the problem (countrywide) due to lack of suppliers in recent years and offered to do his best to get an expedited order (but cautioned that this was no guarantee). He followed up with a phone call a day or two later and assured me the order was specially requested, And then, lo and behold, I received a phone message from Jodi Giovanniello a week or so later and informed the parts were in and I was scheduled for a home service (I live on Dataw Island) in three days. And sure enough, the technician (Ray) called the morning of the scheduled service and said he was ten minutes away. Perfect! He was a friendly, competent young man who clearly knew his stuff and explained the history of this particular recall. He finished up within a half-hour and the car looks great!
I must applaud OC Welch for the friendliness and dedication of Dan and Jodi, and their diligence in getting the job done for us. It was very professional and gave us great confidence in OC Welch. I also am most pleased with the coordination and service by Ray who absolutely made our day. The mobile service program is new to me and I can only speak highly about it (and will share it with friends here on Dataw).
Thank you again for responding so ably to my concerns. You guys are the best!
Roger Hatcher
Posted on DealerRater by RHATCHER47
Sam was awesome with getting us into a car that can be flat towed in a short period of time. Once he found out we were traveling in RV and our toad had died.he was committed in helping. Very professional. We loved the service.
Posted on DealerRater by maryjaneedmunds
Service was good and fast. Gabriel was professional and polite, answered all my questions directly.
Posted on DealerRater by BAMDAM12
Our time spent at the OC Welch Ford Lincoln was pleasant and very informative. Our salesman Paul was pleasant and knowledgeable. He was easy to talk to concerning the purchase of my car. He helped us negotiate a good purchase price. I’m sure we’ll shop with them again.
Posted on DealerRater by Reeah55
Incredible customer service every time at OC Welch. Always prompt and nice. Always a positive experience
Posted on DealerRater by lauraleighbritt
Tracy is great and always takes good care of me and my vehicle. She is greatly recommended.
Posted on DealerRater by EDUARDOMOLINA1991
Great team to work with and this is my 2nd purchase from the dealer. I will be back!
Posted on DealerRater by LARRY@THEBROBST.COM