Judith Baird
Mike was very thorough, and checked with me periodically on the progress. The work was completed quicker than expected, a good thing! The car was delivered in the best appearance ever! Judith was the best service manager to date, and a have been a customer since O C moved to Bluffton/Hardeeville. Cab we please keep Mike and Judith on board??
Service is much improved from several years ago. I had a somewhat complicated electronic/software problem that took some time to identify and fix. The dealer gave me a loaner car while that was happening and the service manager, Judith, was able to quickly reset some obscure settings that got changed when the battery was disconnected
Judith was very helpful and detailed, she was available when heeded and advice was good
This review is for Judith at Lincoln and Judith only. I was having a miserable and frustrating experience with Ford's service department. Weeks of no updates or explanation of what was wrong with my vehicle. Then Judith stepped in and turned it around immediately. The moment I spoke to her I calmed down and realized I was in good hands. She called back when she said she would. Did what she said she would and was a real pro through and through. Judith is a shining light at OC Welch and a much, much needed addition.
All of my concerns were handled by professionals and were explained to me Judith and Gabe were awesome I will definitely return when service is needed