Tonya Conover

A very positive experience thanks to Tonya Service Advisor who kept me informed as to the progress of my car’s service. My car was completed and returned clean. Tonya reviewed everything that was done and reviewed the report on the condition of my car. Everyone I dealt with was professional, competent and a pleasure to work with.

I was pleasantly surprised by the professional and quick service that I experienced at the OC Welch service center. Tonya Conover is the quintessential service advisor at her position on your team. Excellent service, outstanding personnel!

Tonya did a great job managing my service appointment on my Lincoln. Very professional and competent

Tonya in the Lincoln service department was absolutely amazing. She was very professional and took care of our issue and exceeded our expectations in every way.

It was a very professional experience dealing with Tonya! And the new Lincoln waiting area… it’s top notch!

Tonya, You are a great asset for O. C. Welsh service. Very efficient, very personable. Having my car picked and returned was a wonderful experience.

Had some service completed recently at the dealership, and it was a pleasure. Tonya, the service supervisor, was knowledgeable and very pleasant. She did a terrific job keeping me informed of the process, and the team worked very fast to complete the repairs and recall. Thanks again!

Tonya was absolutely fabulous to work with. She was so kind and had fantastic communication with us. We are staying in Sea Pines, on family vacation from Virginia, and as you can imagine, a non- functioning car with our three kids is not ideal during our special family time. I sincerely thank everyone from the service team to the techs to Tonya for squeezing us in so we can have a functioning APIM module during our long drive home. I was very thankful for the opportunity to utilize the Lincoln service team, because our local Ford dealership (Sheehey) does not have that option. It was of great value and I would absolutely return to this location again!! We have already called our local dealership back home and they have ordered the APIM module so it can be replaced next week. Thank you for the fantastic customer service and experience!

Great to work with. Tonya has been excellent at relaying information at every step Give her a raise

Miss Tonya kept in touch with me through the entire process. When I called she provided me with prompt information relative to my vehicle. I received no less than 4 calls when the tech found additional maint required. This is the service I expect from the #1 Ford/ Lincoln dealer in the country and they didn't disappoint. R/Mark Bernhard

OC Welch always listens to my concerns when bringing my car in for service. My car was serviced in a timely manner. The tire that needed to be replaced due to damage from road debris was waiting for my car when I arrived. Tonya reviewed all the paperwork with me so I understood what was done. They have a great waiting area.